Zoom Contact Center Reporting and Real-Time Analytics

Note

See the Analytics and Reporting section for additional information.

Special Note on Wallboards

Wallboards are digital displays that provide real-time updates on key contact center performance metrics, such as call volume, wait times, and agent availability. Wallboards can give both supervisors and agents a clear view of the center’s status and overall performance, and are often publicly displayed for easy monitoring by the entire team.

Given the significant role wallboards play in supporting operational awareness, this section is devoted to highlighting real-time wallboards as an important feature within the Reporting and Real-Time Analytics section.

Refer to Zoom’s support center for more information on customizing wallboards.

Note Wallboards require authentication to access and utilize dynamic links, resulting in periodic URL changes.