# Business Services - [Zoom Contact Center](https://library.zoom.com/business-services/zoom-contact-center.md): Welcome to Zoom Contact Center documentation - [Zoom Customer Experience Bluepaper](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience.md): A comprehensive, end-to-end technical guide—or Whitepaper if you prefer—to the Zoom Customer Experience (CX) suite. - [Overview](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/overview.md) - [Features](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-features.md) - [Add-Ons](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-add-ons.md) - [Architecture](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-architecture.md) - [SIP Zones](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/overview/sip-zones.md) - [Security Standards](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/overview/security-standards.md) - [Licenses](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/overview/licenses-and-add-ons.md) - [Integrations](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/overview/zoom-contact-center-integrations.md) - [Networking](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/overview/networking.md) - [Components](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components.md) - [Channels](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/channels.md) - [Flows](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/flows.md) - [Queues and Skills](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/queues.md) - [Routing Profiles](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/routing-profiles.md) - [Asset Library and Dispositions](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/asset-library-and-dispositions.md) - [Waiting Rooms, Voicemail, and Surveys](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/waiting-rooms-voicemail-and-surveys.md) - [Building Your System Within ZCC (Advice)](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/zoom-contact-center-components/building-your-system-within-zcc-advice.md) - [Agent Experience](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/agent-experience.md) - [Using the Zoom Workplace App](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md) - [Engagement Handling](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md) - [Zoom AI Companion Engagement Features](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md) - [AI Expert Assist Features](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md) - [Zoom Workforce Management](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md) - [Zoom Quality Management](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md) - [Supervisor Experience](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/supervisor-experience.md) - [Call Monitoring](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md) - [Zoom Workforce Management](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md) - [Zoom Quality Management](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md) - [Zoom Contact Center Reporting and Real-Time Analytics](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md) - [Admin Experience](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience.md) - [Zoom Contact Center Roles](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/roles.md) - [Managing Call Routing and Phone Numbers](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/managing-call-routing-and-phone-numbers.md) - [Managing and Assigning User Licenses, Entitlements, and Information](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/managing-and-assigning-user-licenses-entitlements-and-information.md) - [SMS and 10DLC](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/page-3.md) - [Campaign Management](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/campaign-management.md) - [Preferences](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/preferences.md) - [AI Expert Assist](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/page.md) - [Cobrowse, Integrations, and Address Books](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/cobrowse-integrations-and-address-books.md) - [Logs](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/logs.md) - [Data Storage](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/data-storage.md) - [Ask QM](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/ask-qm.md) - [Auto QM Configuration](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/auto-qm-configuration.md) - [Analytics and Reporting](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md) - [CX Analytics](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md) - [Legacy Zoom Contact Center Account-Level Reports](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md) - [Legacy Zoom Contact Center Real-Time Reports](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md) - [Legacy Zoom Contact Center Historical Reports](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md) - [Legacy Zoom Contact Center Dashboard](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md) - [Zoom Workforce Management Reports](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md) - [Zoom Quality Management Reports](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md) - [Zoom Virtual Agent Reports](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md) - [APIs](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/apis.md) - [Privacy, Security, and Compliance](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/privacy-security-and-compliance.md) - [Migration Strategies](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/migration-strategies.md) - [Notes](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/notes.md) - [Troubleshooting](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/troubleshooting.md) - [Expert Insights](https://library.zoom.com/business-services/zoom-contact-center/expert-insights.md): Your step-by-step tutorials to complete a specific technical goal or process within a Zoom application. - [Agent Desktop Deployment Options](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/zoom-cx-agent-desktop-deployment-options.md): Written by Justin Steinberg - [Agent Selection Using Skills Based Routing](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/agent-selection-using-skills-based-routing.md): Written by Craig Letheren - [WhatsApp for Business Messaging Integration](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/boosting-customer-reach-with-whatsapp-for-business-messaging-integration-for-zoom-contact-center.md): Written by Mehdi Jatlaoui - [PCI Compliance](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/pci-compliance.md): Written by Ben DeStephen - [Time of Day and Operating Hours Routing](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/time-of-day-and-operating-hours-routing.md): Written by Justin Steinberg - [Getting Started with CX Analytics](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/getting-started-with-cx-analytics.md): Written by Craig Letheren - [Integrate Engagement Data](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/integrate-engagement-data.md): Written by Justin Steinberg - [Integrate Zoom Contact Center Features Into Your Website](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website.md): Written by Justin Steinberg - [Web Chat and Video Configuration Tasks](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks.md) - [Campaigns](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/campaigns.md) - [Advanced Features](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/web-chat-and-video-configuration-tasks/advanced-features.md) - [Scheduled Callbacks, CoBrowse, and Zoom CX Web SDK](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website/scheduled-callbacks-cobrowse-and-zoom-cx-web-sdk.md) - [Customize User Chat Support Experience](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/customize-user-chat-support-experience.md): Written by Maggie Munson - [Build Your Chat Experience](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/customize-user-chat-support-experience/build-your-chat-experience.md) - [Configuring Agent Occupied Rules](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/configuring-agent-occupied-rules.md): Authored by Bhargav Kode and Justin Steinberg - [Configuration Examples](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/configuration-examples.md) - [Maximum Concurrent Engagement Capacity](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/maximum-concurrent-engagement-capacity.md) - [Channel Load Monitoring](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/channel-load-monitoring.md) - [Implementation Best Practices](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/implementation-best-practices.md) - [Workforce Management Integration](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/configuring-agent-occupied-rules/workforce-management-integration.md) - [Unifying Live and Asynchronous Work with Work Items](https://library.zoom.com/business-services/zoom-contact-center/expert-insights/unifying-live-and-asynchronous-work-with-work-items.md): Authored by Justin Steinberg - [Zoom Quality Management](https://library.zoom.com/business-services/zoom-quality-management.md): Welcome to Zoom Quality Management documentation - [Quality Management Explainer](https://library.zoom.com/business-services/zoom-quality-management/quality-management-explainer.md) - [Overview](https://library.zoom.com/business-services/zoom-quality-management/quality-management-explainer/overview.md): This section provides an overview of Zoom Quality Management. - [Insights](https://library.zoom.com/business-services/zoom-quality-management/quality-management-explainer/insights.md): This section discusses various insights available with Quality Management. - [Performance Management Tools](https://library.zoom.com/business-services/zoom-quality-management/quality-management-explainer/performance-management-tools.md) - [Account Management](https://library.zoom.com/business-services/zoom-quality-management/quality-management-explainer/account-management.md): This section discusses how to set up and manage your account. - [Limitations](https://library.zoom.com/business-services/zoom-quality-management/quality-management-explainer/limitations.md): This page provides information about Quality Management limitations. - [Expert Insights](https://library.zoom.com/business-services/zoom-quality-management/expert-insights.md): Your step-by-step tutorials to complete a specific technical goal or process within a Zoom application. - [Working with Different Languages](https://library.zoom.com/business-services/zoom-quality-management/expert-insights/working-with-different-languages-in-quality-management.md): Written by Rick Arps - [Zoom Workforce Management](https://library.zoom.com/business-services/zoom-workforce-management.md): Welcome to Zoom Workforce Management documentation - [Workforce Management Explainer](https://library.zoom.com/business-services/zoom-workforce-management/workforce-management-explainer.md) - [Core Concepts](https://library.zoom.com/business-services/zoom-workforce-management/workforce-management-explainer/core-concepts.md): This section discusses core concepts of Zoom Workforce Management. Account and scheduling administrators are recommended to read this section to understand each core concept before using the product. - [Administration](https://library.zoom.com/business-services/zoom-workforce-management/workforce-management-explainer/management-and-administration.md) - [Agent Experience](https://library.zoom.com/business-services/zoom-workforce-management/workforce-management-explainer/agent-experience.md): This section provides a brief overview of the agent experience within Workforce Management. - [Expert Insights](https://library.zoom.com/business-services/zoom-workforce-management/expert-insights.md): Your step-by-step tutorials to complete a specific technical goal or process within a Zoom application. - [Activity to Status Mapping](https://library.zoom.com/business-services/zoom-workforce-management/expert-insights/workforce-management-activity-to-status-mapping.md): Written by Rick Arps --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://library.zoom.com/business-services.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.