# Zoom Phone in the Zoom Workplace App

The **Phone** tab in the Zoom Workplace app serves as the main location to utilize Zoom Phone for both mobile and desktop users. From the Phone tab, users can make and receive calls, view call history, access voicemail, view shared lines, and send SMS/MMS messages.

<div data-with-frame="true"><figure><img src="https://1175968039-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FctBXUMeBy4rtLMmMkKRG%2Fuploads%2FkWhYQkXp0R1I14oKXdwS%2FScreenshot%202025-12-10%20at%2010.30.23%E2%80%AFAM.png?alt=media&#x26;token=7e15ee86-e1fd-4e6d-8360-64c04a74ec3a" alt=""><figcaption></figcaption></figure></div>

{% hint style="success" %}
**Zoom Recommendation**

For a quick course on Zoom Phone, check out our Zoom Phone Overview on [YouTube](https://www.youtube.com/watch?v=bjmteMbT-iQ) or our [support center](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0061379).
{% endhint %}

#### <mark style="color:blue;">Making Calls</mark>

After opening the **Phone** tab, users can make outbound calls using the dialpad, searching by name or contact or typing in the phone number. When typing or searching by name, internal and external user contacts will automatically display and filter as the criteria narrows based on user input. Additionally, if a user is assigned more than one line—like they would with Call Delegation, a Shared Line Group, or Call Queue—they can select their outbound caller ID before making the call.

<div data-with-frame="true"><figure><img src="https://1175968039-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FctBXUMeBy4rtLMmMkKRG%2Fuploads%2FOQj8lY171U6OYIQszPiJ%2FScreenshot%202025-12-10%20at%2010.31.39%E2%80%AFAM.png?alt=media&#x26;token=4a6144c6-4e8a-427f-9359-7c3832fbce2a" alt=""><figcaption></figcaption></figure></div>

#### <mark style="color:blue;">Live Call Menu</mark>

While a call is live, users can access a variety of call menu options, including:

{% columns %}
{% column %}

* **Mute** to silence the speaker's microphone.
* **Keypad** for pressing menu options or using DTMF tones.
* **Audio** to select or adjust speaker and microphone settings.
* **Add Call** to add another user to the call.
* **Hold** to place the call on hold.
* **Transfer** to send the call to another user.
  * **Warm Transfer** to speak to the new user before transferring.
  * **Direct Transfer** to transfer without speaking to the new user.
  * **Transfer to Voicemail** to send directly to the user's voicemail.
    {% endcolumn %}

{% column %}

* **Record** to record the call.
* **Summarize** to enable AI Companion's Call Summary feature.
* **Meet** to elevate the call to a Zoom Meeting.
* **More (...)** to access additional features and information not shown, including:
  * Call Park
  * End-to-End Encryption
* Share Call Details
  {% endcolumn %}
  {% endcolumns %}

<div data-with-frame="true"><figure><img src="https://1175968039-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FctBXUMeBy4rtLMmMkKRG%2Fuploads%2FuaZCb52W9pFaGgzs3Jmj%2Funknown.png?alt=media&#x26;token=f857f3f0-ea0e-4159-8663-92f71cf115fa" alt=""><figcaption></figcaption></figure></div>

#### <mark style="color:blue;">Zoom Workplace App Call History</mark>

From the History tab, users can review their recent call history, including the ability to filter their history by several criteria, including missed calls, recorded calls, or calls from a specific line.

<div data-with-frame="true"><figure><img src="https://1175968039-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FctBXUMeBy4rtLMmMkKRG%2Fuploads%2FEwU8fcZyTlc1xmliDYdS%2FScreenshot%202025-12-10%20at%2010.36.27%E2%80%AFAM.png?alt=media&#x26;token=2fa8d78e-64df-4297-8f42-ea5a41ff0759" alt=""><figcaption></figcaption></figure></div>

#### <mark style="color:blue;">Voicemail & Videomail</mark>

From the **Voicemail** tab, users can access their voicemail and videomail messages, including the ability to filter their messages marked as read, for follow up, or messages received on a specific line.

Additionally, when viewing a message, users can see transcriptions, AI-generated tasks (if enabled), and other general call information.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfIVLVqZidS-PyGd9LE2NoB5Ovt6Ez6fSRlC9IYw8nsk01jmLdNlfg3YCLeAusZ8rBa_uK6zZyNl9iGylklywGsYbgi42jNpHZHPTLgXyJxuvcK_dJ5z75SI3v8iey4z1ezQQqOWA?key=-5wA9mGbGmFOe5JFeIkZZA" alt="" width="375"><figcaption><p>Example of call transcription.</p></figcaption></figure>

#### <mark style="color:blue;">Lines</mark>

From the **Lines** tab, users can see shared phone lines they have access to, such as phone numbers associated with Call Delegation or a Shared Line Group.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeLHv0Xm2_QhqhzgoK0CBcX3w8z49GivjCYbyyxxKaQ6QMMex8-HJdSzp_1IgOxR9WqRh_js-t0VLvdL77BHTZUNoamlv8xAhqQWl_vn42KAFeOxjkJsjf9Szktz_YA_PWh4kRf?key=-5wA9mGbGmFOe5JFeIkZZA" alt="" width="375"><figcaption><p>Example of phone lines available to the user.</p></figcaption></figure>

#### <mark style="color:blue;">SMS / MMS</mark>

From the **SMS** tab, users with a sufficient [license type](https://library.zoom.com/zoom-workplace/zoom-phone/overview/licenses-calling-plans-and-add-ons#zoom-phone-licenses) can send and receive text messages to individuals or up to 10 numbers at once. Users with a Zoom Phone Power Pack add-on can also send text messages from a Call Queues' or Auto Receptionist's phone number if [enabled by an account admin](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0059728).

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXf_Krebn6jHddLMnmfdUpbnNbcmDKuLkQP-3KmSvAJ5EAqCIBnOh1kVqQnYwWVJQ13jdApQQo9reuSeXNFIrn4GjsdWGRxXKOHz0sDOQP68hDhn5T6UoHwQ5AtEcVBvCGq0b1QY?key=-5wA9mGbGmFOe5JFeIkZZA" alt="" width="375"><figcaption><p>Example of SMS messages.</p></figcaption></figure>

Refer to Zoom's support center for more information on [SMS frequently asked questions](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0063129).


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-bluepaper/user-experience/zoom-phone-in-the-zoom-workplace-app.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.