Licenses, Calling Plans, and Add-ons

Zoom Phone Licenses

Provisioning a user with a Zoom Phone Basic license grants users access to fundamental features of the service. From there, additional features can be granted through calling plans—elevating the user to Licensed or Pro status—and can be further supplemented through add-ons. Alternatively, non-user-specific devices can be provisioned for service with a Common Area License.

Zoom Phone Basic	Zoom Phone Licensed and Pro	Zoom Phone Common Area
Extension-to-Extension Dialing Voicemail Mobile Device Support Emergency Calling¹ Nomadic E911¹ (U.S. and Canada Only) Receive Inbound Transferred/Forwarded PSTN Call Call Hold Call Transfer / Forwarding (Internal Extensions Only - No PSTN)	All Basic features IP Deskphone Registration Call Queue Membership Shared Line Group Membership Auto Receptionist Barge / Monitor / Whisper Hoteling / Hot-Desking Call Recording Call Park Outbound PSTN Dialing SMS / MMS² Searchable in Dial-by-Name Directory	Extension-to-Extension Dialing Voicemail Emergency Calling¹ Nomadic E911¹ (U.S. and Canada Only) Receive Inbound Transferred/Forwarded PSTN Call Call Hold, Transfer, and Forwarding (Internal Only) IP Deskphone Registration Hoteling / Hot-desking Outbound PSTN Dialing

¹ Requires Emergency Number Pool if a direct inward dial (DID) number is not assigned. ² Availability varies by country. Speak with your Zoom account team for more information.

Note

Common Area Licenses are applicable for the following devices: Common Area Phones, hoteling desk phones, Zoom Phone appliances, Zoom Rooms, fax devices, paging system devices, door release devices, postage machines, and other analog telephone adapter (ATA) ports.

Zoom Phone Calling Plans

Zoom Phone supports the following calling plans with the Native service model:

Metered	Regional Unlimited	Global Select
Metered Regional Calling Metered International Calling	Unlimited Regional Calling for following plans: U.S. / Canada UK / Ireland Australia / New Zealand Japan	Unlimited Regional Calling (within a supported country) Metered International Calling

All calling plans include a direct inward dial (DID) number. Refer to Zoom's website for additional information on metered rates.

Note

Due to Zoom Phone's diverse capabilities and service offerings, identifying which calling plan is best for your business can be difficult. Readers are encouraged to speak with a member of their account's sales team to identify which calling plans are best-suited to meet their needs.

Zoom Phone Add-Ons

Zoom Phone supports the following add-ons for additional functionality:

Direct Inward Dial / Direct Dial-In Numbers:

• Purchase additional Direct Inward Dial (DID) / Direct Dial-In (DDI) numbers for Main Company Numbers or secondary lines.

Toll-Free Numbers:

• Purchase additional toll-free numbers, with a range of prefixes available.

International Calling:

• Unlimited international calling to more than 15 countries and regions.

Hardware as a Service:

• Lease hardware (e.g., IP phones) monthly for low upfront costs and predictable budgets.

Zoom Phone for Microsoft Teams:

• Allows Zoom Phone connectivity for users natively within the Microsoft Teams app, as a part of Zoom Phone for Microsoft Teams.

Power Pack:

• Enhanced Call Queue analytics and historical insights for call center teams.

• Enables Team SMS from Main Company Numbers, Auto Receptionists, and Call Queues.

• Enhanced Call Queue capabilities.

• Additional reports.

• VIP Delegation.

• See the section on Power Pack for more information.