# Licenses, Calling Plans, and Add-ons

### Zoom Phone Licenses

Provisioning a user with a Zoom Phone Basic license grants users access to fundamental features of the service. From there, additional features can be granted through calling plans—elevating the user to Licensed or Pro status—and can be further supplemented through add-ons. Alternatively, non-user-specific devices can be provisioned for service with a Common Area License.

<table><thead><tr><th valign="top">Zoom Phone Basic</th><th valign="top">Zoom Phone Licensed and Pro</th><th valign="top">Zoom Phone Common Area</th></tr></thead><tbody><tr><td valign="top"><ul><li>Extension-to-Extension Dialing</li><li>Voicemail</li><li>Mobile Device Support</li><li>Emergency Calling¹</li><li>Nomadic E911¹ (U.S. and Canada Only)</li><li>Receive Inbound Transferred/Forwarded PSTN Call</li><li>Call Hold</li><li>Call Transfer / Forwarding (Internal Extensions Only - No PSTN)</li></ul></td><td valign="top"><ul><li>All Basic features</li><li>IP Deskphone Registration</li><li>Call Queue Membership</li><li>Shared Line Group Membership</li><li>Auto Receptionist</li><li>Barge / Monitor / Whisper</li><li>Hoteling / Hot-Desking</li><li>Call Recording</li><li>Call Park</li><li>Outbound PSTN Dialing</li><li>SMS / MMS²</li><li>Searchable in Dial-by-Name Directory</li></ul></td><td valign="top"><ul><li>Extension-to-Extension Dialing</li><li>Voicemail</li><li>Emergency Calling¹</li><li>Nomadic E911¹ (U.S. and Canada Only)</li><li>Receive Inbound Transferred/Forwarded PSTN Call</li><li>Call Hold, Transfer, and Forwarding (Internal Only)</li><li>IP Deskphone Registration</li><li>Hoteling / Hot-desking</li><li>Outbound PSTN Dialing</li></ul></td></tr></tbody></table>

{% hint style="info" %}
¹ Requires Emergency Number Pool if a direct inward dial (DID) number is not assigned.\
² Availability varies by country. Speak with your Zoom account team for more information.
{% endhint %}

{% hint style="info" %}
**Note**

Common Area Licenses are applicable for the following devices: Common Area Phones, hoteling desk phones, Zoom Phone appliances, Zoom Rooms, fax devices, paging system devices, door release devices, postage machines, and other analog telephone adapter (ATA) ports.
{% endhint %}

### Zoom Phone Calling Plans

Zoom Phone supports the following calling plans with the Native service model:

<table><thead><tr><th valign="top">Metered</th><th valign="top">Regional Unlimited</th><th valign="top">Global Select</th></tr></thead><tbody><tr><td valign="top"><ul><li>Metered Regional Calling</li><li>Metered International Calling</li></ul></td><td valign="top"><ul><li><p>Unlimited Regional Calling for following plans:</p><ul><li>U.S. / Canada</li><li>UK / Ireland</li><li>Australia / New Zealand</li><li>Japan</li></ul></li></ul></td><td valign="top"><ul><li>Unlimited Regional Calling (within a supported country)</li><li>Metered International Calling</li></ul></td></tr></tbody></table>

All calling plans include a direct inward dial (DID) number. Refer to Zoom's website for additional information on [metered rates](https://www.zoom.us/billing/pbx/rates).

{% hint style="info" %}
**Note**

Due to Zoom Phone's diverse capabilities and service offerings, identifying which calling plan is best for your business can be difficult. Readers are encouraged to speak with a member of their account's sales team to identify which calling plans are best-suited to meet their needs.
{% endhint %}

### Zoom Phone Add-Ons

Zoom Phone supports the following add-ons for additional functionality:

**Direct Inward Dial / Direct Dial-In Numbers:**

* Purchase additional Direct Inward Dial (DID) / Direct Dial-In (DDI) numbers for Main Company Numbers or secondary lines.

**Toll-Free Numbers:**

* Purchase additional toll-free numbers, with a range of prefixes available.

**International Calling:**

* Unlimited international calling to more than 15 countries and regions.

**Zoom Phone for Microsoft Teams:**

* Allows Zoom Phone connectivity for users natively within the Microsoft Teams app, as a part of [Zoom Phone for Microsoft Teams](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-bluepaper/zoom-phone-integrations#zoom-phone-for-microsoft-teams).

**Power Pack:**

* Enhanced Call Queue analytics and historical insights for call center teams.
* Enables Team SMS from Main Company Numbers, Auto Receptionists, and Call Queues.
* Enhanced Call Queue capabilities.
* Additional reports.
* VIP Delegation.
* See the [section on Power Pack](https://library.zoom.com/zoom-workplace/zoom-phone/user-experience#power-pack) for more information.

**Zoom AutoDialer:**

Zoom AutoDialer is an add-on for Zoom Phone users who need to make a high volume of outbound calls without switching to Zoom Contact Center. It handles the dialing workflow, managed contact list, automated dialing, answering machine detection, and callback scheduling with CRM integrations for Salesforce and SalesLoft built in. The AutoDialer Plus bundle adds Zoom Revenue Accelerator, Scheduler, and Clips, and a bundled calling plan with DIDs.

Refer to Zoom's support center for more information on [Zoom AutoDialer](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0079730) and supported regions.

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