Licenses, Calling Plans, and Add-ons

Zoom Phone Licenses

Provisioning a user with a Zoom Phone Basic license grants users access to fundamental features of the service. From there, additional features can be granted through calling plans—elevating the user to Licensed or Pro status—and can be further supplemented through add-ons. Alternatively, non-user-specific devices can be provisioned for service with a Common Area License.

Due to Zoom Phone's diverse capabilities and service offerings, readers are encouraged to view our pricing page for in-depth information on Zoom Phone capabilities and speak with a member of their account's sales team to identify which calling plans are best-suited to meet their needs.

Zoom Phone Basic	Zoom Phone Licensed and Pro	Zoom Phone Common Area
Extension-to-Extension Dialing Voicemail Mobile Device Support Emergency Calling¹ Nomadic E911¹ (U.S. and Canada Only) Receive Inbound Transferred/Forwarded PSTN Call Call Hold Call Transfer / Forwarding (Internal Extensions Only - No PSTN)	All Basic features IP Deskphone Registration Call Queue Membership Shared Line Group Membership Auto Receptionist Barge / Monitor / Whisper Hoteling / Hot-Desking Call Recording Call Park Outbound PSTN Dialing SMS / MMS² Searchable in Dial-by-Name Directory Online Fax	Extension-to-Extension Dialing Voicemail Emergency Calling¹ Nomadic E911¹ (U.S. and Canada Only) Receive Inbound Transferred/Forwarded PSTN Call Call Hold, Transfer, and Forwarding (Internal Only) IP Deskphone Registration Hoteling / Hot-desking Outbound PSTN Dialing

¹ Requires Emergency Number Pool if a direct inward dial (DID) number is not assigned. ² Availability varies by country. Speak with your Zoom account team for more information.

Note

Common Area Licenses are applicable for the following devices: Common Area Phones, hoteling desk phones, Zoom Phone appliances, Zoom Rooms, fax devices, paging system devices, door release devices, postage machines, and other analog telephone adapter (ATA) ports.