> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-bluepaper/overview/licenses-calling-plans-and-add-ons.md).

# Licenses, Calling Plans, and Add-ons

### Zoom Phone Licenses

Provisioning a user with a Zoom Phone Basic license grants users access to fundamental features of the service. From there, additional features can be granted through calling plans—elevating the user to Licensed or Pro status—and can be further supplemented through add-ons. Alternatively, non-user-specific devices can be provisioned for service with a Common Area License.

Due to Zoom Phone's diverse capabilities and service offerings, readers are encouraged to view our [pricing page for in-depth information](https://zoom.us/pricing/zoom-phone) on Zoom Phone capabilities and speak with a member of their account's sales team to identify which calling plans are best-suited to meet their needs.

<table><thead><tr><th valign="top">Zoom Phone Basic</th><th valign="top">Zoom Phone Licensed and Pro</th><th valign="top">Zoom Phone Common Area</th></tr></thead><tbody><tr><td valign="top"><ul><li>Extension-to-Extension Dialing</li><li>Voicemail</li><li>Mobile Device Support</li><li>Emergency Calling¹</li><li>Nomadic E911¹ (U.S. and Canada Only)</li><li>Receive Inbound Transferred/Forwarded PSTN Call</li><li>Call Hold</li><li>Call Transfer / Forwarding (Internal Extensions Only - No PSTN)</li></ul></td><td valign="top"><ul><li>All Basic features</li><li>IP Deskphone Registration</li><li>Call Queue Membership</li><li>Shared Line Group Membership</li><li>Auto Receptionist</li><li>Barge / Monitor / Whisper</li><li>Hoteling / Hot-Desking</li><li>Call Recording</li><li>Call Park</li><li>Outbound PSTN Dialing</li><li>SMS / MMS²</li><li>Searchable in Dial-by-Name Directory</li><li>Online Fax</li></ul></td><td valign="top"><ul><li>Extension-to-Extension Dialing</li><li>Voicemail</li><li>Emergency Calling¹</li><li>Nomadic E911¹ (U.S. and Canada Only)</li><li>Receive Inbound Transferred/Forwarded PSTN Call</li><li>Call Hold, Transfer, and Forwarding (Internal Only)</li><li>IP Deskphone Registration</li><li>Hoteling / Hot-desking</li><li>Outbound PSTN Dialing</li></ul></td></tr></tbody></table>

{% hint style="info" %}
¹ Requires Emergency Number Pool if a direct inward dial (DID) number is not assigned.\
² Availability varies by country. Speak with your Zoom account team for more information.
{% endhint %}

{% hint style="info" %}
**Note**

Common Area Licenses are applicable for the following devices: Common Area Phones, hoteling desk phones, Zoom Phone appliances, Zoom Rooms, fax devices, paging system devices, door release devices, postage machines, and other analog telephone adapter (ATA) ports.
{% endhint %}


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