Zoom Phone Bluepaper

Introduction

This document is designed to provide readers with a general overview, description, and understanding of Zoom Phone — Zoom’s cloud-based telephony service. Within this document, readers will be presented with a wide range of features available with Zoom Phone, insights into the service's functionality, and information to help set up a new account, including their network environment. While this document aims for thorough coverage, it does not encompass every available feature, as the Zoom Phone team continues to innovate and release new features regularly. Readers with questions are encouraged to speak with their account or sales team for any inquiries related to this product to help ensure a tailored understanding of what Zoom Phone can provide your business.

How to Use this Document

This document is designed to provide you information in bite-size chunks that makes learning a new product easier. Throughout this document, we have done this in two ways:

1. Summarizing explanatory content within the headers, when possible.

2. Listing Zoom Phone’s features and experiences categorically, with small, helpful summaries that break content down into simple concepts, complete with links to relevant support articles.

For example, on the Zoom Phone Overview page you will read that, “Zoom Phone offers three primary service offerings: Native, BYOC Cloud Peering, and BYOC Premises Peering.” The purpose of this header is to provide you with the information up front, so you know the general idea of what you’re reading without requiring you to decipher several paragraphs of text.

In other places, we’ve followed a topical approach, because some features are a little too nuanced to easily summarize in a bite-size header of text. For example, Zoom Phone features like “Auto Receptionists,” “Zoom AI Companion,” and “Security Standards” are listed topically in an effort to make locating them and their relevant content easier. Consequently, when you read the next header, “Zoom Phone Native”, you know that you’re reading about that service offering, and any other important distinctions relevant to it.

At the end of the day, we want this document to be clear, helpful, and informative to you, the reader. For that reason, we’ve included illustrations, recommendations, notes, a few cautions, and many, many links to our support center, so you can always have the most recent instructions for each relevant feature. With that said, we hope this document is invaluable to you as you consider and explore Zoom Phone for your business needs.

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