Limitations

This section describes the current limitations of Custom AI Companion. Information provided within this section is accurate as of this document’s publication date, but may change over time. Customers with questions about these limitations or feature availability are encouraged to speak with their Zoom account team for more information.

Custom AI Companion is currently only available for any customer account hosted on Zoom’s United States-based cluster

Customers hosted on Zoom’s United States-based global infrastructure may currently purchase Custom AI Companion for use. Custom AI Companion is not available for customers with accounts hosted on region-specific infrastructure, such as Australia, Canada, or Europe, etc.

Custom AI Companion currently only supports the English language

Custom AI Companion features currently support English only, however, Zoom expects to expand the list of supported languages over time. This limitation does not apply to the script-translation abilities of Custom Avatar Clips.

Custom AI Companion does not currently support Zoom-hosted Model Only (ZMO) LLM processing

Custom AI Companion is not currently compatible with Zoom-hosted Model Only (ZMO) mode for LLM processing.

Custom AI Companion does not currently support data localization or custom regional storage

Customers currently cannot define the storage location for Custom AI Companion data. By default, all data will be stored within the United States.