# Analytics and Reporting

This section provides an overview of reporting capabilities available with Zoom Contact Center, Zoom Workforce Management, Zoom Quality Management, and Zoom Virtual Agent.

Several of these reports are also available natively [within the Zoom Workspace app](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0063777).

{% content-ref url="/pages/GNGxegnvvrgKDG3jbSHi" %}
[CX Analytics](/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md)
{% endcontent-ref %}

{% content-ref url="/pages/dRZfm1StY9CTYmClqNqQ" %}
[Legacy Zoom Contact Center Account-Level Reports](/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/igq9qEPsHvycmvI10V1V" %}
[Legacy Zoom Contact Center Real-Time Reports](/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/0EG24ordyCkDYNZXhu85" %}
[Legacy Zoom Contact Center Historical Reports](/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/ZGIbh1je9uFWILaVh3g9" %}
[Legacy Zoom Contact Center Dashboard](/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md)
{% endcontent-ref %}

{% content-ref url="/pages/BMXciAvqM3AqF2k9Ma6c" %}
[Zoom Workforce Management Reports](/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/XHx4847JFPfEKI3K9GrA" %}
[Zoom Quality Management Reports](/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/UiyL740Qy0k3nCmFNf9k" %}
[Zoom Virtual Agent Reports](/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md)
{% endcontent-ref %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.