Analytics and Reporting

This section provides an overview of reporting capabilities available with Zoom Contact Center, Zoom Workforce Management, Zoom Quality Management, and Zoom Virtual Agent.

Several of these reports are also available natively within the Zoom Workspace app.

CX AnalyticsLegacy Zoom Contact Center Account-Level ReportsLegacy Zoom Contact Center Real-Time ReportsLegacy Zoom Contact Center Historical ReportsLegacy Zoom Contact Center DashboardZoom Workforce Management ReportsZoom Quality Management ReportsZoom Virtual Agent Reports