The Zoom Phone Dashboard

The Zoom Phone Dashboard, a subsection of the Dashboard, offers account admins and authorized users with sufficient role permissions access to insightful Zoom Phone data and analytics. Information available within the Dashboard includes Zoom Phone Quality of Service (QoS) data, Mean Opinion Scores (MOS), usage reports, call data and metrics, and more. The following sections outline different features and data available through the Zoom Phone dashboard.

Quality of Service

The Quality of Service tab within the Zoom Phone dashboard provides data concerning and insights into the overall quality of voice calls for any Zoom Phone extension, including users, common area phones, Call Queues, Auto Receptionists, and Zoom Rooms.

Using a Mean Opinion Score (MOS) as the main measurement, the MOS scores call quality on a scale of 1 to 5. In this scale, a score of 1 indicates unacceptable voice quality for all users, while a score of 5 is the best voice quality, equivalent to speaking directly into a person's ear. As a general baseline, the dashboard utilizes a standard MOS of 3.5 for the average call, with a score of 3.5 or higher indicating good quality, and a score of 3.5 or lower indicating poor quality.

Additional information available within the Quality of Service tab includes:

Refer to Zoom's support center for more information on viewing the Quality of Service dashboard.

Usage & Adoption

The Usage & Adoption tab within the Zoom Phone dashboard provides call and SMS and MMS usage data for the entire account or a specific Site. With this data, an account admin or authorized user can view the total number of inbound and outbound calls and SMS messages for the account within a chosen time frame, providing insight into usage and adoption rates within the account.

Refer to Zoom's support center for more information on viewing the Usage & Adoption dashboard.

Phones & Devices

The Phones & Devices tab within the Zoom Phone dashboard provides a global heatmap and graph of phones and devices that are online or offline for the entire account or specific Site, including desk phones, Zoom Phone appliances, and Zoom software (e.g., the Zoom Workplace app).

Refer to Zoom's support center for more information on viewing the Phones & devices dashboard.

SBCs (Session Border Controllers)

The SBCs (Session Border Controllers) tab in the Zoom Phone dashboard offers a global heatmap displaying near real-time and historical data for your SBCs. Real-time insights include active SBCs, and their locations and statuses, while historical data covers inbound, outbound, and normal call attempts for previous periods.

Refer to Zoom's support center for more information on viewing the SBCs dashboard.

Emergency Tracking

The Emergency Tracking tab within the Zoom Phone dashboard provides emergency location tracking data for the entire account or specific Sites. With this data, account admins or users with sufficient role permissions can view metrics to see the number of phone users who have chosen to opt in or out for location sharing in emergency situations. Authorized users can also use this dashboard to re-trigger the in-app pop-up that asks for permission to track the locations for some or all users who have not opted-in.

Refer to Zoom's support center for more information on viewing the emergency tracking dashboard.

Spam

The Spam tab within the Zoom Phone dashboard provides spam summaries for all inbound calls to your Zoom Phone account. With this data, account admins or users with sufficient role permissions can view spam detection metrics based on the account's Spam Protection settings, providing insight into how spam calls may impact a specific user or how many times a number is spam-dialing users within the account.

Refer to Zoom's support center for more information on the spam protection setting.