> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/business-services/zoom-quality-management/quality-management-explainer/limitations.md).

# Limitations

This page provides information about Quality Management limitations.

#### <mark style="color:blue;">Quality Management isn't currently available for certain highly regulated industries or Zoom for Government</mark>

Quality Management isn't currently available for highly regulated industries that may have specific compliance requirements. Additionally, Quality Management is not available for Zoom for Government customers at this time.

#### <mark style="color:blue;">Quality Management isn't compatible with End-to-End Encrypted (E2EE) meetings or phone calls</mark>

[End-to-end encrypted](https://support.zoom.us/hc/en-us/articles/360048660871-End-to-end-E2EE-encryption-for-meetings) (E2EE) meetings and phone calls do not support cloud recordings or live transcriptions as a part of the service. Consequently, E2EE meetings and phone calls are not compatible with Quality Management analysis.

#### <mark style="color:blue;">Auto QM has licensing, transcription, and oversight requirements</mark>

Auto QM requires a Zoom Contact Center Elite license or a standalone Auto QM purchase. Accurate AI evaluation depends on transcription quality. An initial configuration and calibration period may be required. AI evaluations should be reviewed by supervisors for context.

#### <mark style="color:blue;">Ask QM has access, accuracy, and session requirements</mark>

Ask QM requires account owner or admin privileges for full functionality. Natural language processing accuracy depends on query complexity. Integration capabilities may vary by third-party system. Session context is maintained within individual query sessions only.


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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://library.zoom.com/business-services/zoom-quality-management/quality-management-explainer/limitations.md?ask=<question>&goal=<user_goal>
```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.