Limitations

This page provides information about Quality Management limitations.

Quality Management isn't currently available for certain highly regulated industries or Zoom for Government

Quality Management isn't currently available for highly regulated industries that may have specific compliance requirements. Additionally, Quality Management is not available for Zoom for Government customers at this time.

Quality Management isn't compatible with End-to-End Encrypted (E2EE) meetings or phone calls

End-to-end encrypted (E2EE) meetings and phone calls do not support cloud recordings or live transcriptions as a part of the service. Consequently, E2EE meetings and phone calls are not compatible with Quality Management analysis.

Auto QM has licensing, transcription, and oversight requirements

Auto QM requires a Zoom Contact Center Elite license or a standalone Auto QM purchase. Accurate AI evaluation depends on transcription quality. An initial configuration and calibration period may be required. AI evaluations should be reviewed by supervisors for context.

Ask QM has access, accuracy, and session requirements

Ask QM requires account owner or admin privileges for full functionality. Natural language processing accuracy depends on query complexity. Integration capabilities may vary by third-party system. Session context is maintained within individual query sessions only.