Supervisor Experience

This section provides an overview of the supervisor experience within Zoom Contact Center, Zoom Workforce Management, and Zoom Quality Management. After reading this section, you can expect to be familiar with common tools and features central to using these products.

Using the Zoom Workplace App

Similar to agents, to use Zoom Contact Center within the Zoom Workplace app the supervisor must begin a work session. From there, supervisors can transition into custom statuses to avoid skewing metrics for the “Not Ready” status.

Call MonitoringZoom Workforce ManagementZoom Quality ManagementZoom Contact Center Reporting and Real-Time Analytics