Troubleshooting

Network Connectivity Test Tool

The Zoom Workplace desktop app for Mac and Windows includes a built-in Network Connectivity Test Tool that can confirm a user’s device can successfully communicate with Zoom Phone’s data centers.

Example Phone Test using the Network Connectivity Tool.

Windows Zoom Phone Network Connectivity Test

To perform a Zoom Phone network connectivity test on the Zoom Workplace Windows desktop app, perform the following steps:\

1. Open the Zoom Workplace app on your desktop.

2. Press Ctrl+Alt+Shift+D to open the Network Diagnostics Tool (requires version 5.13.10 or higher).

3. Click the Phone Test option.

Image of the location of the Phone Test.

1. On the following screen, click Test.

2. The results will be displayed after completion.

Mac Zoom Phone Network Connectivity Test

To perform a Zoom Phone network connectivity test on the Zoom Workplace Mac desktop app, perform the following steps:

1. Open the Zoom Workplace app on your desktop.

2. Press Cmd+Option+Shift+D to open the Network Diagnostics Tool (requires version 5.13.10).

3. Click the Phone Test option.

4. On the following screen, click Test.

5. The results will be displayed after completion.

Frequently Asked Questions

Users are encouraged to refer to Zoom’s support center for a list of frequently asked questions.

Troubleshooting Zoom Phone

Users experiencing issues with Zoom Phone error codes or that require general troubleshooting support are encouraged to review Zoom’s support center for troubleshooting assistance. For other issues not found on the support center, feel free to open a ticket with Zoom support.