# Troubleshooting

### Network Connectivity Test Tool

The Zoom Workplace desktop app for Mac and Windows includes a built-in Network Connectivity Test Tool that can confirm a user’s device can successfully communicate with Zoom Phone’s data centers.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeVMKsb8V7DAjZ4_C1LWaXeHCKWFVlieZWNDLq0uqznzLxPwzSSGpcuVoVg-b06Ggp2JVa0eWz2aZUWTrlYQUj7zV24JA7LSbYdSiWWBRzyiNU-kNZfPmZCDEXX1mRuKHMpouZbV5bVIu1uw5tYulQ?key=gORaE6vjeZ6i7Y4PGyLKfw" alt=""><figcaption><p>Example Phone Test using the Network Connectivity Tool.</p></figcaption></figure>

#### <mark style="color:blue;">Windows Zoom Phone Network Connectivity Test</mark>

To perform a Zoom Phone network connectivity test on the Zoom Workplace Windows desktop app, perform the following steps:\\

1. Open the Zoom Workplace app on your desktop.
2. Press **Ctrl+Alt+Shift+D** to open the Network Diagnostics Tool (requires version 5.13.10 or higher).
3. Click the **Phone Test** option.

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcu9YSYWsEG8iruI5ujdbOGnpHAvQSz2WLtyKDCtnM4czASGanA-7laDQ7jBZU-BSVvaAzev01jBDWMwALhKZOml6dgcqO_3KSBRYsYmoD85VPaPTcTB9DOOCbK9iWF4MVpFNGpgyCMJ2dSL44M5sM?key=gORaE6vjeZ6i7Y4PGyLKfw" alt=""><figcaption><p>Image of the location of the Phone Test.</p></figcaption></figure>

4. On the following screen, click Test.
5. The results will be displayed after completion.

#### <mark style="color:blue;">Mac Zoom Phone Network Connectivity Test</mark>

To perform a Zoom Phone network connectivity test on the Zoom Workplace Mac desktop app, perform the following steps:

1. Open the Zoom Workplace app on your desktop.
2. Press Cmd+Option+Shift+D to open the Network Diagnostics Tool (requires version 5.13.10).
3. Click the Phone Test option.
4. On the following screen, click Test.
5. The results will be displayed after completion.

### Frequently Asked Questions

Users are encouraged to refer to Zoom’s support center for a list of [frequently asked questions](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0065328).

### Troubleshooting Zoom Phone

Users experiencing issues with Zoom Phone error codes or that require general troubleshooting support are encouraged to review Zoom’s support center for [troubleshooting assistance](https://support.zoom.com/hc/en/category?id=kb_category\&kb_category=ece4f6168720391089a37408dabb3553). For other issues not found on the support center, feel free to [open a ticket](https://support.zoom.com/hc/en/new-request?id=new_request\&sys_id=cb06ab4b8702255089a37408dabb3555) with Zoom support.


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