Quality Management Explainer

Zoom Quality Management uses artificial intelligence and machine learning-powered transcription and recording analysis to support contact center operations, agent performance, and customer satisfaction. With comprehensive insights including sentiment analysis, detailed performance metrics, AI Topics, and customizable Indicators, Quality Management enables supervisors and administrators to identify areas for improvement and address issues proactively.

Quality Management also includes Auto QM for AI-powered automatic evaluations and Ask QM for conversational AI interface capabilities.

For more information on Quality Management, keep reading; then speak with your Zoom account team.

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