Quality Management Explainer

Using artificial intelligence and machine learning-powered transcription and recording analysis, Zoom's Quality Management helps transform contact center operations by boosting agent performance and enhancing customer satisfaction. With comprehensive insights like sentiment analysis, detailed performance metrics, and customizable indicators, Quality Management empowers supervisors and administrators to identify improvement areas and proactively address issues. This makes a more efficient contact center, better agent interactions, and an improved customer experience possible.

For more information on Quality Management, keep reading; then speak with your Zoom account team.

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