Components

This section provides an overview of core components available with Zoom Contact Center. The information provided within this section is designed to introduce concepts from the perspective of the big picture and provide insight into how the various pieces fit together. With that in mind, readers should be aware that while the product is easily understood from the big picture, focusing on larger pieces of infrastructure, those same pieces are typically made up of smaller pieces that must be built first. That is to say, the content of this section introduces the core concepts in a forwards capacity, but these pieces must be practically built backwards for them to work. More information on this is discussed within the Building Your System section.

Overview

The following diagrams provide an overview of Zoom Contact Center’s components. The first diagram provides a high level overview of its components in the broadest terms and is intended for a fundamental understanding of the product. The second diagram provides a detailed view the same components, showcasing how the underlying pieces contribute to the greater structure of the product.

Overview Diagram - High Level

Overview Diagram - Detailed Level