Data Storage

Zoom Contact Center data storage is applicable towards Zoom Contact Center recordings, voicemails, and assets hosted in the Asset Library. Account admins can determine current Zoom Contact Center storage consumption through the Storage Report.

Each Zoom Contact Center license includes a base storage capacity, which varies by license type (named or concurrent) and tier (Essentials, Premium, or Elite). The following table details the storage capacity for each license type and tier, scaling with the number of licenses purchased:

	Essentials	Premium	Elite
Named License	10GB	20GB	30GB
Concurrent License	15GB	30GB	45GB

Zoom Contact Center data storage pools across each license, and is specific to the service. For example, consider the following table:

License Type / Tier	Per-License Storage	Licenses	Total Pooled Storage (Contact Center only)
Named, Essentials	10 GB	10	100 GB
Named, Premium	20 GB	10	200 GB
Concurrent, Elite	45 GB	10	450 GB

This pooled capacity is dedicated exclusively to Zoom Contact Center (recordings, voicemails, Asset Library) and doesn't combine with storage from other Zoom services.

If necessary, Zoom Contact Center customers can also purchase additional storage as an add-on, as overage fees may apply if you exceed your account’s storage allotment. If this is applicable to your business, speak with your Zoom account team for more information on purchasing additional storage.

Warning In addition to overage fees, exceeding an account’s allocated storage space may result in the deletion of recordings on a first-in, first-out basis. This doesn't apply to Voicemail or other recorded assets.

Refer to Zoom’s support center for more information on managing Zoom Contact Center storage, including a matrix for estimating storage consumption for each type of media on a per-minute or hour basis.