> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/data-storage.md).

# Data Storage

Zoom Contact Center data storage is applicable towards Zoom Contact Center recordings, voicemails, and assets hosted in the Asset Library. Account admins can determine current Zoom Contact Center storage consumption through the [Storage Report](/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md#storage-report).

Each Zoom Contact Center license includes a base storage capacity, which varies by license type (named or concurrent) and tier (Essentials, Premium, or Elite). The following table details the storage capacity for each license type and tier, scaling with the number of licenses purchased:

<table><thead><tr><th></th><th>Essentials</th><th width="169">Premium</th><th>Elite</th></tr></thead><tbody><tr><td><strong>Named License</strong></td><td>10GB</td><td>20GB</td><td>30GB</td></tr><tr><td><strong>Concurrent License</strong></td><td>15GB</td><td>30GB</td><td>45GB</td></tr></tbody></table>

Zoom Contact Center data storage pools across each license, and is specific to the service. For example, consider the following table:

| License Type / Tier | Per-License Storage | Licenses | Total Pooled Storage (Contact Center only) |
| ------------------- | ------------------- | -------- | ------------------------------------------ |
| Named, Essentials   | 10 GB               | 10       | 100 GB                                     |
| Named, Premium      | 20 GB               | 10       | 200 GB                                     |
| Concurrent, Elite   | 45 GB               | 10       | 450 GB                                     |

This pooled capacity is dedicated exclusively to Zoom Contact Center (recordings, voicemails, Asset Library) and doesn't combine with storage from other Zoom services.

If necessary, Zoom Contact Center customers can also purchase additional storage as an add-on, as overage fees may apply if you exceed your account’s storage allotment. If this is applicable to your business, speak with your Zoom account team for more information on purchasing additional storage.

{% hint style="danger" %}
**Warning**\
In addition to overage fees, exceeding an account’s allocated storage space may result in the deletion of **recordings** on a first-in, first-out basis. This doesn't apply to Voicemail or other recorded assets.
{% endhint %}

Refer to Zoom’s support center for more information on [managing Zoom Contact Center storage](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0057885), including a matrix for estimating storage consumption for each type of media on a per-minute or hour basis.


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