> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/zoom-workplace/zoom-phone/zoom-phone-bluepaper/user-experience/the-zoom-assistant.md).

# The Zoom Assistant

The Zoom Assistant is a lightweight widget that runs on a user's desktop as an extension of the Zoom Workplace app, offering Zoom Phone Pro and Licensed users a consolidated phone interface.

With docking capabilities, the Zoom Assistant remains hidden when not in use, and extends when hovered over with a cursor or when there's an active call. This compact design grants users full use of their desktop space while working, allowing them to minimize the Zoom Assistant panel when it's not in use.

<div data-with-frame="true"><figure><img src="https://1175968039-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FctBXUMeBy4rtLMmMkKRG%2Fuploads%2FCfufGOTce6ZRvwfTGB4s%2Funknown.png?alt=media&amp;token=18bed06b-bcff-4978-9f12-ed0181916645" alt=""><figcaption></figcaption></figure></div>

With this always-available tool, users can simplify their workflows and processes in conjunction with virtually any other application, granting flexibility and ease of use. Core features of the Zoom Assistant include:

<table><thead><tr><th valign="top">Zoom Phone</th><th valign="top">Zoom Phone with Customer Engagement Pack Add-On</th><th valign="top">Contact List</th></tr></thead><tbody><tr><td valign="top"><ul><li>Place a call</li><li>Receive a call</li><li>Dialpad</li><li>Contact lookup</li><li>Speed Dial</li><li>Record a call</li><li>Park Call</li><li>Transfer Call</li><li>Merge Call</li><li>Self-Mute</li><li>Open call history*</li><li>Open voicemail*</li></ul></td><td valign="top"><ul><li>Call Queue visibility</li><li>Open Call Queue Chat*</li><li>Shared Line Appearance Visibility</li><li>Shared Line Group Visibility</li><li>Group Call Pickup</li><li>Call Queue Opt-In/Out</li></ul></td><td valign="top"><ul><li>Start meeting from contact card*</li><li>Start chat from contact card*</li><li>Start phone call from contact card*</li><li>Send SMS from contact card*</li></ul></td></tr></tbody></table>

{% hint style="info" %}
\*Opens Zoom Workplace app when in use
{% endhint %}

Refer to Zoom's support center for more information on [enabling and disabling](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0058042) or [using](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0058038) the Zoom Assistant.


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