> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/whats-new.md). # What's New Stay on top of the latest additions and major updates ## October 21, 2026 * Updated [Zoom Whiteboard Explainer](/zoom-workplace/zoom-whiteboard/zoom-whiteboard-explainer.md) in the [Zoom Whiteboard](/zoom-workplace/zoom-whiteboard.md) section ## October 15, 2026 * Updated the [Peformance Management Tools](/business-services/quality-management-explainer/performance-management-tools.md) and [Insights](/business-services/quality-management-explainer/insights.md) sections of the [Zoom Quality Management](/business-services/quality-management-explainer.md) topic ## October 5, 2026 * Updated [Zoom Virtual Agent Explainer](/business-services/zoom-virtual-agent/zoom-virtual-agent-explainer.md) in the [Zoom Virtual Agent](/business-services/zoom-virtual-agent.md) section ## September 29, 2026 * Updated [Managing Zoom Clients](/advanced-enterprise-services/device-management/managing-zoom-clients-and-devices-explainer.md) topic ## September 25th, 2026 * Updated the [Zoom AI Whitepaper](/ai/ai-whitepaper.md) with a new [Agentic Search](/ai/ai-whitepaper/agentic-search.md) page, updated the [Feature Availability Table](/ai/ai-whitepaper/feature-availability.md), added Live Voice Translation, and other small updates. ## September 17, 2026 * Updated [Zoom Whiteboard Explainer](/zoom-workplace/zoom-whiteboard/zoom-whiteboard-explainer.md) in the [Zoom Whiteboard](/zoom-workplace/zoom-whiteboard.md) section ## August 31, 2026 * Updated the [SSO Field Guide](/admin-corner/account-and-endpoint-management/sso-field-guide.md) to include OIDC. * Added the [SCIM for Entra ID and Okta Field Guide](/admin-corner/account-and-endpoint-management/scim-guide.md). * Refreshed the [Zoom Virtual Agent Explainer](/business-services/zoom-virtual-agent/zoom-virtual-agent-explainer.md), covering Admin model selection, Freshdesk support, email tool for flows, guardrail reporting, and the ZVA Receptionist dashboard. ## August 18, 2026 * Updated [Overview](/business-services/quality-management-explainer/overview.md), [Insights](/business-services/quality-management-explainer/insights.md), [Performance Management Tools](/business-services/quality-management-explainer/performance-management-tools.md), and [Account Management](/business-services/quality-management-explainer/account-management.md) sections in the [Zoom Quality Management](/business-services/quality-management-explainer.md). ## August 4, 2026 * Updated [Getting Started with CX Analytics](/business-services/zoom-contact-center/expert-insights/getting-started-with-cx-analytics.md) in the [Expert Insights](/business-services/zoom-contact-center/expert-insights.md) section. * Updated [Zoom Whiteboard Explainer](/zoom-workplace/zoom-whiteboard/zoom-whiteboard-explainer.md) in the [Zoom Whiteboard](/zoom-workplace/zoom-whiteboard.md) section. ## August 3, 2026 * Added [Zoom Virtual Agent Explainer](/business-services/zoom-virtual-agent/zoom-virtual-agent-explainer.md). ## July 29, 2026 * Added [CX Insights](/business-services/zoom-contact-center/zoom-customer-experience/cx-insights.md). ## July 27, 2026 * Updated the [Quality of Service and Network Best Practices Explainer](/admin-corner/network-management/quality-of-service-and-network-best-practices-explainer.md). ## July 23, 2026 * Added the [Zoom for Blackberry Field Guide](/advanced-enterprise-services/device-management/zoom-for-blackberry-field-guide.md). ## July 14, 2026 * Updated the [Delegated Administration for Partners Field Guide](/admin-corner/account-and-endpoint-management/delegated-administration-for-partners-field-guide.md). ## June 30, 2026 * Updated [Performance Management Tools](/business-services/quality-management-explainer/performance-management-tools.md) and [Insights](/business-services/quality-management-explainer/insights.md) in the [Zoom Quality Management](/business-services/quality-management-explainer.md). ## June 24, 2026 * Updated the [Settings Resolution](/admin-corner/account-and-endpoint-management/new-groups-and-settings-management-experience-explainer/settings-resolution.md) page of the [New Groups and Settings Management Experience Explainer](/admin-corner/account-and-endpoint-management/new-groups-and-settings-management-experience-explainer.md). * Updated the [Connecting Zoom Rooms and/or Third-Party Conference Rooms](/admin-corner/third-party-integrations/microsoft-365-calendaring-field-guide/connecting-zoom-rooms-and-or-third-party-conference-rooms-with-your-microsoft-365-calendars.md) page of the [Microsoft 365 Calendaring Field Guide](/admin-corner/third-party-integrations/microsoft-365-calendaring-field-guide.md). * Updated the [Zoom Calendaring Overview](/admin-corner/third-party-integrations/zoom-calendaring-integration-explainer/zoom-calendaring-overview.md), [Provider-Specific Details](/admin-corner/third-party-integrations/zoom-calendaring-integration-explainer/provider-specific-details.md), and [Zoom Calendaring Endpoints](/admin-corner/third-party-integrations/zoom-calendaring-integration-explainer/zoom-calendaring-endpoints.md) pages of the [Zoom Calendaring Integration Explainer](/admin-corner/third-party-integrations/zoom-calendaring-integration-explainer.md). ## June 23, 2026 * Redesigned the [Zoom AI Whitepaper](/ai/ai-whitepaper.md). ## June 8, 2026 * Added the [Zoom Rooms with Custom AV - Getting Started with NDI and Dante Expert Insight](/admin-corner/third-party-integrations/expert-insights/zoom-rooms-custom-av.md). ## June 5, 2026 * Updated the [Delegated Administration for Partners Field Guide](/admin-corner/account-and-endpoint-management/delegated-administration-for-partners-field-guide.md). ## May 26, 2026 * Updated [Performance Management Tools](/business-services/quality-management-explainer/performance-management-tools.md) and [Insights](/business-services/quality-management-explainer/insights.md) in the [Zoom Quality Management](/business-services/quality-management-explainer.md). ## May 21, 2026 * Added [Zoom Revenue Accelerator Explainer](/business-services/zoom-revenue-accelerator/zoom-revenue-accelerator-explainer.md). ## May 15, 2026 * Added [Zoom and Microsoft Integration and Deployment Field Guide](/admin-corner/third-party-integrations/zoom-and-microsoft-integration-and-deployment-field-guide.md). * Added [New Groups and Settings Management Experience Explainer](/admin-corner/account-and-endpoint-management/new-groups-and-settings-management-experience-explainer.md). ## May 14, 2026 * Added [Zoom Scheduler Explainer](/zoom-workplace/zoom-scheduler/zoom-scheduler-explainer.md#stripe-payments-and-zoom-scheduler) in the [Zoom Scheduler Explainer](/zoom-workplace/zoom-scheduler/zoom-scheduler-explainer.md). ## May 7, 2026 * Added [Managing Zoom Clients](/advanced-enterprise-services/device-management/managing-zoom-clients-and-devices-explainer.md). ## May 1, 2026 * Updated the [Zoom Quality Management](/business-services/quality-management-explainer.md). ## April 17, 2026 * Updated [Delegated Administration for Partners Field Guide](/admin-corner/account-and-endpoint-management/delegated-administration-for-partners-field-guide.md#before-you-begin) in the [Delegated Administration for Partners Field Guide](/admin-corner/account-and-endpoint-management/delegated-administration-for-partners-field-guide.md). ## April 10, 2026 * Updated Supported Languages in the [Working with Different Languages](/business-services/quality-management-explainer/expert-insights/working-with-different-languages-in-quality-management.md) section. ## April 8, 2026 * Updated [Installing the Zoom for Outlook Add-In](/admin-corner/third-party-integrations/zoom-for-outlook-add-in-explainer/installing-the-zoom-for-outlook-add-in.md) in the [Zoom for Outlook Add-in Explainer](/admin-corner/third-party-integrations/zoom-for-outlook-add-in-explainer.md) section. ## April 7, 2026 * Added [Delegated Administration for Partners Field Guide](/admin-corner/account-and-endpoint-management/delegated-administration-for-partners-field-guide.md). ## April 6, 2026 * Updated the [Zoom Whiteboard Explainer](/zoom-workplace/zoom-whiteboard/zoom-whiteboard-explainer.md). ## March 25, 2026 * Added [Broken mention](broken://pages/Y6YGXsNDF9GeSfieYw2R) to the [Broken mention](broken://pages/8581f5ffa0cd63e915e79e4360b6db0c4056e716). * Updated [Broken mention](broken://pages/OmjLk9SADV82kaqMS07J) within the [Broken mention](broken://pages/8581f5ffa0cd63e915e79e4360b6db0c4056e716). ## March 5, 2026 * Added [CX Analytics](/business-services/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md) to the [Zoom Customer Experience Bluepaper](/business-services/zoom-contact-center/zoom-customer-experience.md). ## February 24, 2026 * Added [Zoom and Microsoft: Working Across Platforms](/popular/zoom-and-microsoft-working-across-platforms.md). ## February 17, 2026 * Updated the [Broken mention](broken://pages/8581f5ffa0cd63e915e79e4360b6db0c4056e716) with [Broken mention](broken://pages/OmjLk9SADV82kaqMS07J). ## February 13, 2026 * Added the Expert Insight [Zoom Phone Mobile Options](/zoom-workplace/zoom-phone/expert-insights/zoom-phone-mobile-options.md). ## February 10, 2026 * Added the [Zoom Scheduler Explainer](/zoom-workplace/zoom-scheduler/zoom-scheduler-explainer.md). ## February 3, 2026 * Added the [Zoom Phone India Explainer](/zoom-workplace/zoom-phone/zoom-phone-india-explainer.md). ## January 30, 2026 * Refreshed the [Integrating Zoom with Microsoft Teams](/admin-corner/third-party-integrations/integrating-zoom-with-microsoft-teams.md). ## January 27, 2026 * Added the Expert Insight [Zoom Phone and Contact Center SPAM Solutions](/zoom-workplace/zoom-phone/expert-insights/zoom-phone-and-contact-center-spam-solutions.md). ## January 8, 2026 * Added the interactive [Cloud Architecture Diagram](/admin-corner/architecture-and-design/cloud-architecture-diagram.md). ## December 23, 2025 * Refreshed the [VDI Explainer](broken://pages/JN0qr6DUU2QKpzn4jW3a). ## December 22, 2025 * Refreshed the [Zoom and Mitel Phone System Integration Field Guide](/zoom-workplace/zoom-phone/third-party-integrations/zoom-and-mitel-phone-system-integration-field-guide.md). ## December 18, 2025 * Refreshed the [Zoom Whiteboard Explainer](/zoom-workplace/zoom-whiteboard/zoom-whiteboard-explainer.md). ## December 17, 2025 * Refreshed the [Zoom for Outlook Add-in Explainer](/admin-corner/third-party-integrations/zoom-for-outlook-add-in-explainer.md). ## December 15, 2025 * Added [Account and User Consolidation Explainer](/admin-corner/account-and-endpoint-management/account-and-user-consolidation-explainer.md). * Added [Unifying Live and Asynchronous Work with Work Items](/business-services/zoom-contact-center/expert-insights/unifying-live-and-asynchronous-work-with-work-items.md). ## December 12, 2025 * Added [Desk Phone Provisioning & Customization Field Guide](/zoom-workplace/zoom-phone/desk-phone-provisioning-and-customization-field-guide.md). ## December 10, 2025 * Refreshed the [Zoom Phone Bluepaper](/zoom-workplace/zoom-phone/zoom-phone-bluepaper.md). ## December 8, 2025 * Added [Call Delegation and Zoom Assistant](/zoom-workplace/zoom-phone/expert-insights/call-delegation-and-zoom-assistant.md). ## December 4, 2025 * Added [Zoom Phone Local Survivability Field Guide](/zoom-workplace/zoom-phone/zoom-phone-local-survivability-field-guide.md). ## November 20, 2025 * Added [Business Continuity and Disaster Recovery Whitepaper](/admin-corner/architecture-and-design/bcdr-whitepaper.md). ## November 3, 2025 * Added [Securing Zoom Meetings Explainer](/zoom-workplace/zoom-meetings/securing-zoom-meetings-explainer.md). ## October 28, 2025 * Added [Contacts Field Guide](/admin-corner/account-and-endpoint-management/contacts-field-guide.md). ## October 27, 2025 * Added [Number Porting and Management Field Guide](/zoom-workplace/zoom-phone/number-porting-and-management-field-guide.md). ## October 23, 2025 * Added [Integrating Zoom with Microsoft Teams](/admin-corner/third-party-integrations/integrating-zoom-with-microsoft-teams.md). ## October 17, 2025 * Added [Zoom Node Deployment Guide](/advanced-enterprise-services/zoom-node/zoom-node-deployment-field-guide.md). * Added [European Union Public Sector Sovereignty Controls Explainer](/advanced-enterprise-services/public-sector-sovereignty-controls/european-union-public-sector-sovereignty-controls-explainer.md). ## October 6, 2025 * Added [Broken mention](broken://pages/8581f5ffa0cd63e915e79e4360b6db0c4056e716). ## October 1, 2025 * Added [Zoom Workspace Reservation Field Guide](/zoom-workplace/zoom-workspace-reservation/zoom-workspace-reservation-field-guide.md). ## September 30, 2025 * Updated [Zoom Calendaring Integration Explainer](/admin-corner/third-party-integrations/zoom-calendaring-integration-explainer.md). * Updated [Microsoft 365 Calendaring Field Guide](/admin-corner/third-party-integrations/microsoft-365-calendaring-field-guide.md). ## August 21, 2025 * Updated the [Zoom Customer Experience Bluepaper](/business-services/zoom-contact-center/zoom-customer-experience.md). * Added [Zoom Mail and Calendar Clients](/zoom-workplace/zoom-mail-and-calendar/clients.md). ## August 15, 2025 * Added [Zoom Mail and Calendar Services](/zoom-workplace/zoom-mail-and-calendar/services.md). ## August 14, 2025 * Added [Automatic Update Explainer](/advanced-enterprise-services/device-management/automatic-update-explainer.md). ## August 11, 2025 * Added [Overview](/advanced-enterprise-services/zoom-node/zoom-node-overview.md). ## August 8, 2025 * Added [Overview](/advanced-enterprise-services/zoom-mesh/zoom-mesh-explainer.md). * Added[Conference Room Connector](/advanced-enterprise-services/conference-room-connector-explainer.md). ## August 1, 2025 * Added the [Quality of Service Subscription Explainer](/admin-corner/network-management/quality-of-service-subscription-explainer.md). ## July 28, 2025 * Added [Integrate Zoom Contact Center Features Into Your Website](/business-services/zoom-contact-center/expert-insights/integrate-zoom-contact-center-features-into-your-website.md). * Added [Customize User Chat Support Experience](/business-services/zoom-contact-center/expert-insights/customize-user-chat-support-experience.md). ## July 16, 2025 * Added the [Zoom for Blackberry Field Guide](/advanced-enterprise-services/device-management/zoom-for-blackberry-field-guide.md). ## July 15, 2025 * Added the [SSO Field Guide](/admin-corner/account-and-endpoint-management/sso-field-guide.md). ## July 8, 2025 * Added the [Zoom Customer Experience Bluepaper](/business-services/zoom-contact-center/zoom-customer-experience.md). * Added the [Zoom Phone Bluepaper](/zoom-workplace/zoom-phone/zoom-phone-bluepaper.md). ## July 7, 2025 * Added the [Quality of Service and Network Best Practices Explainer](/admin-corner/network-management/quality-of-service-and-network-best-practices-explainer.md). ## July 2, 2025 * Added the [Broken mention](broken://pages/pRKTFGlClOsaFmCNGmX7). ## June 17, 2025 * Added the [Zoom and Mitel Phone System Integration Field Guide](/zoom-workplace/zoom-phone/third-party-integrations/zoom-and-mitel-phone-system-integration-field-guide.md). * Added the [Zoom Phone and Avaya Phone System Integration Field Guide](/zoom-workplace/zoom-phone/third-party-integrations/zoom-and-avaya-phone-system-integration-field-guide.md). ## June 16, 2025 * Added the [Zoom Chat Migration App Field Guide](/zoom-workplace/zoom-chat/zoom-team-chat-migration-app-field-guide.md). ## June 13, 2025 * Added the [Sub Accounts Field Guide](/admin-corner/account-and-endpoint-management/sub-accounts-field-guide.md). ## June 9, 2025 * Added the [Broken mention](broken://pages/JN0qr6DUU2QKpzn4jW3a). ## June 5, 2025 * Added the [Zoom Whiteboard Explainer](/zoom-workplace/zoom-whiteboard/zoom-whiteboard-explainer.md). * Added the [Microsoft 365 Calendaring Field Guide](/admin-corner/third-party-integrations/microsoft-365-calendaring-field-guide.md). --- # Agent Instructions This documentation is published with GitBook. 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