# Zoom Phone Native

#### <mark style="color:blue;">Zoom Phone Native</mark>

Zoom Phone Native service is a cloud-based telephony system that relies on Zoom's cloud infrastructure for call delivery, handling, and transit through an internet connection and underlying network of carriers around the globe. With this service, calls are routed through the internet to Zoom's data centers, and connect to their destination either through a network of underlying carriers across the PSTN (public switched telephone network) or continue across the internet to another Zoom Phone user.

As a cloud-based service, this offering eliminates the need for customers to host or manage any on-premises hardware—like a session border controller (SBC) or SIP trunk—for telephony connectivity. Instead, users only require a working internet connection, a Zoom app or device, and a supported license to begin dialing.

In addition to simplified call connectivity, the Zoom Phone Native service offering also includes Zoom Phone's cloud-based private branch exchange (PBX), which provides [numerous features](/zoom-workplace/zoom-phone/zoom-phone-bluepaper/overview.md#zoom-phone-features), including voicemail, Auto Receptionists, Call Queues, phone number assignment, and more.

In simple terms, whether you're a small business with a handful of users or a large enterprise with thousands of users, the Zoom Phone Native service model is a cloud-based telephony solution tailored to meet your business' needs.

#### <mark style="color:blue;">Zoom Phone Native offers service within 48 countries through 17 global data centers</mark>

The Zoom Phone Native service offers international PSTN connectivity within 48 countries through 17 global data centers.

{% columns %}
{% column %}
**United States:**

* California
* New Jersey
* Virginia

**Canada:**

* Ontario
* British Columbia

**Mexico:**

* Querétaro

**Brazil:**

* São Paulo

**Netherlands:**

* Amsterdam
  {% endcolumn %}

{% column %}
**China:**

* Tianjin

**Hong Kong:**

* Hong Kong

**Germany:**

* Frankfurt
* Beire

**Singapore:**

* Singapore

**Japan:**

* Tokyo
* Osaka

**Australia:**

* Melbourne
* Sydney
  {% endcolumn %}
  {% endcolumns %}

From the following data centers, the Zoom Phone Native service provides PSTN connectivity within the following countries:

{% columns %}
{% column %}
**North America:**

* United States
* Canada
* Puerto Rico

**Latin America:**

* Argentina
* Brazil
* Chile
* Colombia
* Costa Rica
* Ecuador
* Mexico
* Panama
* Peru

**Asia-Pacific:**

* Australia
* China\* †
* Hong Kong SAR
* New Zealand
* Singapore
* Japan
* Thailand
  {% endcolumn %}

{% column %}
**EMEA:**

* Austria
* Belgium
* Bulgaria
* Croatia
* Cyprus
* Czech Republic
* Denmark
* Estonia
* Finland
* France
* Germany
* Greece
* Hungary
* Ireland
* Israel
* Italy
* Latvia
* Lithuania
* Luxembourg
* Netherlands
* Norway
* Poland
* Portugal
* Romania
* Slovakia
* Slovenia
* South Africa
* Spain
* Sweden
* Switzerland
* United Kingdom
  {% endcolumn %}
  {% endcolumns %}

{% hint style="info" %} <sup>\*Metered Calling Only</sup>\ <sup>†Emergency Services not Available</sup>
{% endhint %}

#### <mark style="color:blue;">Zoom Phone Native Service Network Design</mark>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXffrJi5073unK-AGEK-6trf_89Yh6-G8wu8XSeX528mgu2CgIU8DRdnTwHvlff4CoLebqISn8uI94z3QsRJYLQQa_78hTSE6Z8xIlgTARTacQBudemE3nlj0-PQh22gosX6XmVW6Q?key=weQ2sCX_S19_lC1dI6JxyQ" alt=""><figcaption><p>Diagram showing data flow and secure port connections.</p></figcaption></figure>

{% hint style="info" %}
**Note**\
Zoom Phone endpoints always initiate connectivity into Zoom data centers. If you have questions about port connectivity and scope, speak with your Zoom technical account team for more information.
{% endhint %}


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