Zoom Phone Native

Zoom Phone Native

Zoom Phone Native service is a cloud-based telephony system that relies on Zoom's cloud infrastructure for call delivery, handling, and transit through an internet connection and underlying network of carriers around the globe. With this service, calls are routed through the internet to Zoom's data centers, and connect to their destination either through a network of underlying carriers across the PSTN (public switched telephone network) or continue across the internet to another Zoom Phone user.

As a cloud-based service, this offering eliminates the need for customers to host or manage any on-premises hardware—like a session border controller (SBC) or SIP trunk—for telephony connectivity. Instead, users only require a working internet connection, a Zoom app or device, and a supported license to begin dialing.

In addition to simplified call connectivity, the Zoom Phone Native service offering also includes Zoom Phone's cloud-based private branch exchange (PBX), which provides numerous features, including voicemail, Auto Receptionists, Call Queues, phone number assignment, and more.

In simple terms, whether you're a small business with a handful of users or a large enterprise with thousands of users, the Zoom Phone Native service model is a cloud-based telephony solution tailored to meet your business' needs.

Zoom Phone Native offers service within 47 countries through 18 global data centers

The Zoom Phone Native service offers international PSTN connectivity within 47 countries through 18 global data centers.

United States:

• California

• Colorado

• New Jersey

• Virginia

Canada:

• Ontario

• British Columbia

Mexico:

• Querétaro

Brazil:

• São Paulo

Netherlands:

• Amsterdam

China:

• Tianjin

Hong Kong:

• Hong Kong

Germany:

• Frankfurt

• Beire

Singapore:

• Singapore

Japan:

• Tokyo

• Osaka

Australia:

• Melbourne

• Sydney

From the following data centers, the Zoom Phone Native service provides PSTN connectivity within the following countries:

North America:

• United States

• Canada

• Puerto Rico

Latin America:

• Argentina

• Brazil

• Chile

• Colombia

• Costa Rica

• Ecuador

• Mexico

• Panama

• Peru

Asia-Pacific:

• Australia

• China* †

• Hong Kong SAR

• New Zealand

• Singapore

• Japan

EMEA:

• Austria

• Belgium

• Bulgaria

• Croatia

• Cyprus

• Czech Republic

• Denmark

• Estonia

• Finland

• France

• Germany

• Greece

• Hungary

• Ireland

• Israel

• Italy

• Latvia

• Lithuania

• Luxembourg

• Netherlands

• Norway

• Poland

• Portugal

• Romania

• Slovakia

• Slovenia

• South Africa

• Spain

• Sweden

• Switzerland

• United Kingdom

^{*Metered Calling Only †Emergency Services not Available}

Zoom Phone Native Service Network Design

Diagram showing data flow and secure port connections.

Note Zoom Phone endpoints always initiate connectivity into Zoom data centers. If you have questions about port connectivity and scope, speak with your Zoom technical account team for more information.