> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/roles.md).

# Zoom Contact Center Roles

Zoom Contact Center supports user roles specific to the service, allowing account administrators to provide users with precise levels of access to Zoom Contact Center features as required, without granting elevated access to other parts of a company’s account.

{% hint style="warning" %}
**Important**\
Initially, only the Zoom account **owner** will have access to Zoom Contact Center settings. Every user **must** be [assigned a Zoom Contact Center license](/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/managing-and-assigning-user-licenses-entitlements-and-information.md) before they can be granted role access to the product.
{% endhint %}

By default, there are three roles that are non-customizable with default settings; however, Zoom Contact Center administrators can create custom roles with refined access if necessary. The following table outlines the default roles available with the service:

<table><thead><tr><th width="200.13336181640625">Role Name</th><th>Level of Access</th></tr></thead><tbody><tr><td>Admin</td><td>Can access or change all Zoom Contact Center features and settings in the web portal, including Settings, Analytics, Administration, and Role Membership.</td></tr><tr><td>Supervisor</td><td>Some permissions for accessing and managing Zoom Contact Center; specifically, reduced access to Settings and Analytics, no Administration access except call recordings, and can't change a user’s Role Membership.</td></tr><tr><td>Agent</td><td>Can access core Zoom Contact Center engagement functions, but do not have permissions for managing, changing, or editing Zoom Contact Center settings.</td></tr></tbody></table>

\
Refer to Zoom’s support center for more information on [using Zoom Contact Center role management](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0061941).


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/roles.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.