Zoom Contact Center Roles

Zoom Contact Center supports user roles specific to the service, allowing account administrators to provide users with precise levels of access to Zoom Contact Center features as required, without granting elevated access to other parts of a company’s account.

Important Initially, only the Zoom account owner will have access to Zoom Contact Center settings. Every user must be assigned a Zoom Contact Center license before they can be granted role access to the product.

By default, there are three roles that are non-customizable with default settings; however, Zoom Contact Center administrators can create custom roles with refined access if necessary. The following table outlines the default roles available with the service:

Role Name	Level of Access
Admin	Can access or change all Zoom Contact Center features and settings in the web portal, including Settings, Analytics, Administration, and Role Membership.
Supervisor	Some permissions for accessing and managing Zoom Contact Center; specifically, reduced access to Settings and Analytics, no Administration access except call recordings, and can't change a user’s Role Membership.
Agent	Can access core Zoom Contact Center engagement functions, but do not have permissions for managing, changing, or editing Zoom Contact Center settings.

Refer to Zoom’s support center for more information on using Zoom Contact Center role management.