Zoom Contact Center Account-Level Reports

The following reports provide account-level details for Zoom Contact Center and are typically only available to account admins or other users with sufficient-role based permissions.

Activity Report

With the Activity Report, Zoom Contact Center admins can review logs of both unmetered and metered voice calls or SMS messages. These reports can be used to confirm usage charges for Zoom Contact Center.

Refer to Zoom’s support center for more information, including itemized details, on Zoom Contact Center’s Activity Report.

Access Report

With the Access Report, Zoom Contact Center admins can see which phone users have permission to view voicemail Inboxes or use voice call recording. Additionally, admins can also see a summary of phone user’s’ Queue access and the type of recording access they have permission to.

Refer to Zoom’s support center for more information, including itemized details, on Zoom Contact Center’s Access Report.

Storage Report

With the storage report, Zoom Contact Center admins can see the amount of storage being used by agents for cloud recordings, assets, and Inbox messages. This allows admins to track storage usage over time, view the total storage consumed, and examine user-level details to identify those with high usage.

Refer to Zoom’s support center for more information, including itemized details, on Zoom Contact Center’s Storage Report.

Operation Logs

With the Operation Logs Report, Zoom Contact Center admins can view changes made to contact center settings and features. This is notably helpful when identifying when or if a setting was changed, or for reviewing any changes in recent history.

Refer to Zoom’s support center for more information on viewing Zoom Contact Center operation logs.