Bring Your Own Carrier – Cloud Peering (BYOC-C)

Bring Your Own Carrier – Cloud Peering (BYOC-C)

In addition to the Zoom Phone Native service offering, Zoom Phone also supports a Bring Your Own Carrier (BYOC) service with cloud peering (BYOC-C). With this service model, a business can choose one or more underlying telephony carriers to connect (i.e., cloud peer) with Zoom Phone's data centers, without requiring any on-premises hardware, like a session border controller (SBC).

BYOC-C deployments give businesses continued access to Zoom Phone cloud-based PBX features like Call Queues, Auto Receptionists, number assignment, etc., while the underlying telephony connections are handled by the chosen provider(s) without the maintenance costs of on-premises hardware.

With BYOC-C, customers can choose an already-approved telephony service provider from Zoom's Provider Exchange network

With Zoom Phone's cloud peering service model (BYOC-C), Zoom Phone customers are free to choose which underlying telephony providers they will work with to meet their coverage needs. To simplify this process, Zoom offers the Provider Exchange, which offers a list of telephony service providers pre-configured and pre-approved to cloud peer with Zoom Phone; all a business needs to do is independently set up their billing and contracts with the provider.

Note

Instructions for finding a provider from the Provider Exchange are available on Zoom's support center.

Customers should also be aware that the BYOC-C service will require a separate bill for their chosen provider(s), in addition to their Zoom Phone bill.

Customers can combine a cloud peering provider with the Zoom Phone Native service model for greater international coverage

Companies that require broader international coverage beyond what the Zoom Phone Native service model offers can enhance their connectivity by integrating a cloud peering service provider with Zoom Phone Native. This combination can grant access to PSTN services within countries that are not readily available through the Native service model.

Zoom Phone's Provider Exchange network collectively covers over 90 countries with PSTN connectivity

Cloud Peering service providers on Zoom's Provider Exchange can support PSTN connectivity within the following countries:

North America:

• United States

• Canada

• Puerto Rico

Latin America:

• Argentina

• Belize

• Brazil

• Chile

• Colombia

• Costa Rica

• Dominican Republic

• Ecuador

• El Salvador

• Guatemala

• Jamaica

• Mexico

• Nicaragua

• Panama

• Peru

• U.S. Virgin Islands

• Uruguay

• Venezuela

Asia-Pacific:

• Australia

• Brunei Darussalam

• Cambodia

• China

• Hong Kong

• Indonesia

• Jamaica

• Kazakhstan

• Kyrgyzstan

• Macau

• Malaysia

• Nauru

• New Zealand

• Philippines

• Singapore

• South Korea

• Taiwan

• Thailand

• Timor (East)

• Uzbekistan

• Vietnam

EMEA:

• Albania

• Angola

• Austria

• Bahrain

• Belgium

• Bosnia

• Bulgaria

• Croatia

• Cyprus

• Czech Republic

• Denmark

• Estonia

• Finland

• France

• Georgia

• Germany

• Greece

• Hungary

• Iceland

• Ireland

• Israel

• Italy

• Japan

• Kenya

• Latvia

• Lithuania

• Luxembourg

• Macedonia

• Malta

• Moldova

• Monaco

• Netherlands

• Norway

• Poland

• Portugal

• Romania

• Russia

• Serbia

• Slovakia

• Slovenia

• South Africa

• Spain

• Sweden

• Switzerland

• Turkey

• Uganda

• Ukraine

• United Kingdom

Note

Zoom Phone endpoints always initiate connectivity into Zoom data centers. If you have questions about port connectivity and scope, speak with your Zoom technical account team for more information.

Zoom Phone Cloud Peering Network Design

Diagram of Zoom Phone Cloud Peering Network Design.