# Agent Experience

This section outlines the user experience for getting started and familiar with Zoom Contact Center, Zoom Workforce Management, Zoom Quality Management, Zoom AI Expert Assist, the Zoom web portal, and the Zoom Workplace app. After reading this section, you can expect to be familiar with common in-app and web-based settings and features central to using Zoom Contact Center and its add-ons as an agent.

{% content-ref url="/pages/R4Yh32oljFrE8w6b4duO" %}
[Using the Zoom Workplace App](/business-services/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
{% endcontent-ref %}

{% content-ref url="/pages/HCKJFf8OD34IPWSkiHP3" %}
[Engagement Handling](/business-services/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
{% endcontent-ref %}

{% content-ref url="/pages/XNKcX0DQTFZ2ppbaVNdd" %}
[Zoom AI Companion Engagement Features](/business-services/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/mGqcMJWEgqADdijQS6p4" %}
[AI Expert Assist Features](/business-services/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/zb967sFc3n1QkzfiX1k0" %}
[Zoom Workforce Management](/business-services/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/GhynZqsJDNR2x13yRkH4" %}
[Zoom Quality Management](/business-services/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
{% endcontent-ref %}


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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/agent-experience.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.