Agent Experience

This section outlines the user experience for getting started and familiar with Zoom Contact Center, Zoom Workforce Management, Zoom Quality Management, Zoom AI Expert Assist, the Zoom web portal, and the Zoom Workplace app. After reading this section, you can expect to be familiar with common in-app and web-based settings and features central to using Zoom Contact Center and its add-ons as an agent.

Using the Zoom Workplace AppEngagement HandlingZoom AI Companion Engagement FeaturesAI Expert Assist FeaturesZoom Workforce ManagementZoom Quality Management