# Auto QM Configuration

Admins can configure automation rules from the **Quality Management** tab in Zoom Contact Center settings.

To set up Auto QM:

1. Browse to\
   **Admin Portal > Contact Center Management > Quality Management > Add Automation**.
2. Define rule conditions using:
   * Indicators, including:
     * Phone number
     * Name
     * Queue
     * Disposition
     * Engagement Score
     * Sentiment Score
     * Channel
     * Agent
     * Duration
     * From
     * To
     * Language
     * Direction
     * Topics
     * Indicators
   * Sentiment
3. Select an evaluation action:
   * Assign to evaluator
   * Use AI scoring
   * Queue for manual review
4. Define an evaluation window:
   * Real time
   * Daily
   * Capped
   * And more

![QM Automation UI with scoring rule logic](https://1175968039-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FctBXUMeBy4rtLMmMkKRG%2Fuploads%2Fgit-blob-776f2e20beb73ebdeeedecfc84f47bd8bd73772b%2Fautomation_rule_setup.png?alt=media)

## Licensing Details

Auto QM is available as a feature within the **Zoom Quality Management** module, which is an optional add-on to **Zoom Contact Center**.

Auto QM is included with Zoom Contact Center Elite or can be purchased as a standalone per-seat license. The Zoom Quality Management module must be enabled for Auto QM to function.

Contact your Zoom Account Team for licensing or enablement details.