> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/business-services/zoom-contact-center/zoom-customer-experience/admin-experience/auto-qm-configuration.md).

# Auto QM Configuration

Admins can configure automation rules from the **Quality Management** tab in Zoom Contact Center settings.

To set up Auto QM:

1. Browse to\
   **Admin Portal > Contact Center Management > Quality Management > Add Automation**.
2. Define rule conditions using:
   * Indicators, including:
     * Phone number
     * Name
     * Queue
     * Disposition
     * Engagement Score
     * Sentiment Score
     * Channel
     * Agent
     * Duration
     * From
     * To
     * Language
     * Direction
     * Topics
     * Indicators
   * Sentiment
3. Select an evaluation action:
   * Assign to evaluator
   * Use AI scoring
   * Queue for manual review
4. Define an evaluation window:
   * Real time
   * Daily
   * Capped
   * And more

![QM Automation UI with scoring rule logic](/files/qPJbUVRt6dxqXJUJwawt)

## Licensing Details

Auto QM is available as a feature within the **Zoom Quality Management** module, which is an optional add-on to **Zoom Contact Center**.

Auto QM is included with Zoom Contact Center Elite or can be purchased as a standalone per-seat license. The Zoom Quality Management module must be enabled for Auto QM to function.

Contact your Zoom Account Team for licensing or enablement details.


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