(Optional) Create a Survivability Distribution Group

After confirming the ZPLS modules are operational within their account, account admins are encouraged to create Survivability Distribution Groups (SDGs) to provide additional call routing configurations for a survivability event.

Some functionalities described within this section — like routing an SDG to a phone number — require a configured BYOC-PSTN integration. If your account requires PSTN functionality for your SDGs, you are encouraged to skip this section until you have successfully integrated your BYOC-PSTN connection with your account, described later within this document.

To create a Survivability Distribution Group, perform the following steps:

1. Sign into the Zoom web portal.

2. Under the Phone System Managementsub-menu, select Company Info.

3. Locate the name of the siteyou assigned the ZPLS module to and click the site name.

4. On the following screen, click the Settings tab displayed under the site’s name.

   
5. Locate the Zoom Node subsection, find and click Manage next to Survivable Distribution Group.

   
6. On the following screen, click the blue Add button in the top-right corner.

7. Create a name and description for the SDG and click Save.

8. On the following screen, click the Edit button next to the SDG you just created.

9. Create the call routing logic for your SDG.

Survivability Distribution Groups follow a similar logic for configuration as a call queue. Users are encouraged to review Zoom’s support center for assistance on configuring settings for an SDG.