(Optional) BYOC Number Management

This section provides step-by-step instructions to upload, associate, and assign BYOC numbers to your Zoom account and users. This section also includes instructions for configuring call forwarding logic, assigning an ELIN to a site, configuring routing rules, and how to enable call forwarding during a survivability event. These processes are not required for customers that do not plan to integrate their ZPLS module with an SBC. However, customers that do plan on integrating are encouraged to complete this process as soon as possible, prior to any outage occurring.

Upload BYOC Number List to the Cloud

Customers planning to use call forwarding or an emergency location identification number (ELIN) must upload a list of BYOC numbers to the web portal. The number of BYOC numbers to add should be equal to the maximum number of users and ELINs that will be supported during a survivability event.

For example, if a site has 100 users, 100 BYOC extensions may be required. Further, if the site utilizes ELIN, an additional BYOC number may be required, totaling 101 numbers. However, fewer numbers may suffice if all users will not be assigned a BYOC number. To add BYOC numbers to the web portal, perform the following steps:

Sign into the Zoom web portal.
Under the Phone System Management sub-menu, select Phone Numbers.
Select the BYOC tab.
Add BYOC numbers manually with the Add button, or via CSV upload through the Import button (CSV template provided).

When adding BYOC numbers, be sure to add the numbers to the specific site they will be assigned to for use.

Associate BYOC Numbers with Users

After your company’s BYOC numbers are uploaded, they must be assigned to specific users for use during routine operation. This defines the logic to route calls made to a BYOC number to a Zoom user before or after a survivability event. To assign BYOC numbers to a user, perform the following steps:

Sign into the Zoom web portal.
Under the Phone System Management sub-menu, select Phone Numbers.
Select the Unassigned tab.
Filter the phone numbers by selecting the Site they are assigned to.
Locate the number to assign, and click Assign to and a pop-up will appear.
Within the pop-up, assign the BYOC number to a user and click OK.
Repeat as necessary.

Configure Survivability Call Forwarding Logic

Unlike the previous section, which associates a BYOC number with a Zoom user, this section specifically defines call forwarding logic during a survivability event. Call forwarding logic applied here does not affect routine operations or behavior.

After BYOC numbers have been configured to users and the account, survivability call forwarding logic should be defined prior to any potential survivability event. To configure survivability call forwarding logic, perform the following steps:

Sign into the Zoom web portal.
Under the Phone System Management sub-menu, select Company Info.
Select the site name from the list (or click Account Settings if a single-site configuration).
Select the site’s Settings tab.
On the following screen, locate the Zoom Node subsection, and the setting for Call Forwarding Local Survivability. Click Manage to load a new page.
On the following page, click the blue Add button to begin defining call forwarding rules.
Source Numbers are the numbers being forwarded, like a user’s Zoom Phone-registered number. These numbers must be assigned prior to configuring call forwarding.
Destination Numbers are the BYOC numbers source numbers are forwarded to.
Remember that multiple source numbers can direct to the same destination number, but one source number cannot direct to multiple destination numbers.

Click Save when complete and repeat as necessary for each user or phone number.

Call Forwarding logic is disabled by default, and must be manually enabled from the web portal during a survivability event. For more information, refer to the section on enabling call forwarding.

Configure ELIN

Each site supports a single emergency location identification number (ELIN) to provide location information to emergency responders during a survivability event. To configure an ELIN for a site, perform the following steps:

Sign into the Zoom web portal.
Under the Phone System Management sub-menu, select Company Info.
Select the site name from the list (or click Account Settings if a single-site configuration).
Select the site’s Settings tab.
On the following screen, locate the Zoom Node subsection, and the setting for Emergency Location Identification Number (ELIN). Click Add Number to populate the number selection field.

Within the pulldown menu, select the BYOC number that will be used as the outgoing calling number to emergency services during a survivability event. If the number is not currently listed on the account, upload it through the BYOC number upload process.
An administrator can verify the ELIN assignment to the survivability module through the Phone Numbers page listed under the Phone System Management sub-menu. ELIN numbers will display as assigned to Local Survivability.

Routing Rules (Optional)

Customers that require routing rules (e.g., dialing 9 to enable outbound dialing) can preserve these during a survivability event for a consistent end-user experience; however, when routing rules are enabled, the default routing path (SIP group) is ignored, and number translations are preserved. To enable ro uting rules during a survivability event, perform the following steps:

Routing Rules defined at the Site level can be preserved by ZPLS. Rules defined at the account level will not be preserved.

Sign into the Zoom web portal.
Under the Phone System Management sub-menu, select Company Info.
Select the site name from the list (or click Account Settings if a single-site configuration).
Select the site’s Settings tab.
Locate the Zoom Node subsection, and the setting for Local Survivability. Mark the checkbox to Enable Routing Rules.
Click Save when complete.

The ZPLS module must be restarted for this change to take immediate effect.

Last updated 17 days ago

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