Enable Users for ZPLS

Users must be enabled for Local Survivability Mode to connect to the ZPLS module during a survivability event. The simplest configuration is to enable all users within an account or site; however, if the number of users within a site exceeds your configuration’s maximum number of registrations, users may not receive survivability functionality.

If there are more users attempting to register to a ZPLS module than the module can support, users will register to the ZPLS module in the order received.

For this scenario, account administrators can designate which users or devices will register during a survivability event through four levels: the account-level, site-level, user group-level, and individual-level for specific users or devices. Users or devices that do not belong to a group enabled for survivability will not register to the ZPLS module during a survivability event.

Customers assigning access on the site, user group, or individual level are encouraged to review Zoom’s tiered settings priority to prevent unintended consequences of large scale setting changes.

Account-Wide Registration

When account-wide registration is enabled, all users within the account will attempt to register to a ZPLS module associated with their home site, if one is available. To enable this setting, perform the following steps:

1. Sign into the Zoom web portal.

2. Under the Account Management sub-menu, select Account Settings.

3. Select the Zoom Phone settings tab.

1. Locate the Local Survivability Mode setting, and enable or disable the setting to your preference.

Site-Wide Registration

When site-wide registration is enabled, all users located within the site will automatically attempt to connect to the ZPLS module associated with the site. If the total number of users registering exceeds the maximum registrants for the configuration, users will register on a first-come first-served basis. To enable this setting, perform the following steps:

1. Sign into the Zoom web portal.

2. Under the Phone System Management sub-menu, select Company Info.

3. Locate the name of the site you assigned the ZPLS module to and click the name.

4. On the following screen, click the Policy tab displayed under the site’s name.

   
5. Locate the Local Survivability Mode setting, and enable or disable the setting to your preference.

   

Group-Wide Registration

When group-level registration is enabled, all users that are members of the group will automatically attempt to connect to the ZPLS module associated with their home site. Unlike the site level, in which one site represents all users, group level settings can affect users across multiple sites. Account admins should keep in mind that group-level policies will override site-level policies when making changes. To enable this setting, perform the following steps:

1. Sign into the Zoom web portal.

2. Under the User Management sub-menu, select Groups.

3. Select the group you are editing, or click +Add Group to create a new one.

4. Select the Zoom Phone settings tab.

   
5. Locate the Local Survivability Mode setting, and enable or disable the setting to your preference.

   

Per User or Device Registration

When a user or device-level registration is enabled, the affected user or device will automatically attempt to register to their home site’s ZPLS module during a survivability event. Because of the hierarchy of application, this setting will override all other configuration settings — like account, setting, or site settings — unless those settings are locked and applied to the user. To enable this setting, perform the following steps:

Per-User Registration

1. Sign into the Zoom web portal.

2. Under the Phone System Management sub-menu, select Users & Rooms.

3. Select the user or device you are editing.

4. Select the Policy tab.

   
5. Locate the Local Survivability Mode setting, and enable or disable the setting to your preference.

   

Per-Device Registration

1. Sign into the Zoom web portal.

2. Under the Phone System Management sub-menu, select Users & Rooms.

3. Select the Common Areas tab.

   
4. Select the device you are editing.

5. Select the Policy tab.

   
6. Locate the Local Survivability Mode setting, and enable or disable the setting to your preference.