# Enable Users for ZPLS

Users must be enabled for **Local Survivability Mode** to connect to the ZPLS module during a survivability event. The simplest configuration is to enable all users within an account or site; however, if the number of users within a site exceeds your configuration’s [maximum number of registrations](#_rx0i1j9xofnc), users may not receive survivability functionality.

{% hint style="info" %}
If there are more users attempting to register to a ZPLS module than the module can support, users will register to the ZPLS module in the order received.
{% endhint %}

For this scenario, account administrators can designate which users or devices will register during a survivability event through four levels: the account-level, site-level, user group-level, and individual-level for specific users or devices. Users or devices that do not belong to a group enabled for survivability **will not** register to the ZPLS module during a survivability event.

{% hint style="info" %}
Customers assigning access on the site, user group, or individual level are encouraged to review Zoom’s [tiered settings priority](https://support.zoom.us/hc/en-us/articles/4411388529933-March-2022-Zoom-Phone-group-level-policy-settings#h_01FY7RAFP4AQTYMS9NRJ49CA7T) to prevent unintended consequences of large scale setting changes.
{% endhint %}

### Account-Wide Registration

When account-wide registration is enabled, all users within the account will attempt to register to a ZPLS module associated with their home site, if one is available. To enable this setting, perform the following steps:

1. Sign into the Zoom web portal.
2. Under the **Account Management** sub-menu, select **Account Settings**.
3. Select the **Zoom Phone** settings tab.

<div data-with-frame="true"><img src="/files/98f5b8a1244c6ecf5e45596739416d7fe5070ba5" alt=""></div>

4. Locate the **Local Survivability Mode** setting, and enable or disable the setting to your preference.

<div data-with-frame="true"><figure><img src="/files/ddfc75a27baefd95d02c2c118c80fd5d70b5c339" alt=""><figcaption></figcaption></figure></div>

### Site-Wide Registration

When site-wide registration is enabled, all users located within the site will automatically attempt to connect to the ZPLS module associated with the site. If the total number of users registering exceeds the maximum registrants for the configuration, users will register on a first-come first-served basis. To enable this setting, perform the following steps:

1. Sign into the Zoom web portal.
2. Under the **Phone System Management** sub-menu, select **Company Info**.
3. Locate the name of the site you assigned the ZPLS module to and click the **name**.
4. On the following screen, click the **Policy** tab displayed under the site’s name.

   <div data-with-frame="true"><figure><img src="/files/f4ea7ef3f101010e31247cadcf89f8e418617f3e" alt="" width="563"><figcaption></figcaption></figure></div>
5. Locate the **Local Survivability Mode** setting, and enable or disable the setting to your preference.

   <div data-with-frame="true"><figure><img src="/files/ddfc75a27baefd95d02c2c118c80fd5d70b5c339" alt=""><figcaption></figcaption></figure></div>

### Group-Wide Registration

When group-level registration is enabled, all users that are members of the group will automatically attempt to connect to the ZPLS module associated with their home site. Unlike the site level, in which one site represents all users, group level settings can affect users across multiple sites. Account admins should keep in mind that group-level policies will override site-level policies when making changes. To enable this setting, perform the following steps:

1. Sign into the Zoom web portal.
2. Under the **User Management** sub-menu, select **Groups**.
3. **Select the group** you are editing, or click **+Add Group** to create a new one.
4. Select the **Zoom Phone** settings tab.

   <div data-with-frame="true"><figure><img src="/files/cc45569d130b2597ca72e9504e6701ecc7ad6f26" alt=""><figcaption></figcaption></figure></div>
5. Locate the **Local Survivability Mode** setting, and enable or disable the setting to your preference.

   <div data-with-frame="true"><figure><img src="/files/ddfc75a27baefd95d02c2c118c80fd5d70b5c339" alt=""><figcaption></figcaption></figure></div>

### Per User or Device Registration

When a user or device-level registration is enabled, the affected user or device will automatically attempt to register to their home site’s ZPLS module during a survivability event. Because of the hierarchy of application, this setting will override all other configuration settings — like account, setting, or site settings — unless those settings are **locked** and applied to the user. To enable this setting, perform the following steps:

#### **Per-User Registration**

1. Sign into the Zoom web portal.
2. Under the **Phone System Management** sub-menu, select **Users & Rooms**.
3. Select the user or device you are editing.
4. Select the **Policy** tab.

   <div data-with-frame="true"><figure><img src="/files/ba11bd79d595f599aa84b98ce2808fb342b578a8" alt=""><figcaption></figcaption></figure></div>
5. Locate the **Local Survivability Mode** setting, and enable or disable the setting to your preference.

   <div data-with-frame="true"><figure><img src="/files/ddfc75a27baefd95d02c2c118c80fd5d70b5c339" alt=""><figcaption></figcaption></figure></div>

#### **Per-Device Registration**

1. Sign into the Zoom web portal.
2. Under the **Phone System Management** sub-menu, select **Users & Rooms**.
3. Select the **Common Areas** tab.

   <div data-with-frame="true"><figure><img src="/files/11e4509de36cf1273b740f9d29852bafeeef43b9" alt=""><figcaption></figcaption></figure></div>
4. Select the device you are editing.
5. Select the **Policy** tab.

   <div data-with-frame="true"><figure><img src="/files/3220120e879a2595f1da56d9e93ff8208c04a376" alt="" width="563"><figcaption></figcaption></figure></div>
6. Locate the **Local Survivability Mode** setting, and enable or disable the setting to your preference.

   <div data-with-frame="true"><figure><img src="/files/ddfc75a27baefd95d02c2c118c80fd5d70b5c339" alt=""><figcaption></figcaption></figure></div>


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