Zoom AI Companion

Information contained within this section is derived from the AI Companion Security and Privacy Whitepaper. Copies of information from this document are provided within this document for convenience; however, customers are encouraged to refer to the webpage for the most current information. For your convenience, notable, frequently-requested information is provided below.

Data Usage

Zoom does not use any customer audio, video, chat, screen sharing, attachments, or other communications-like customer content (such as poll results, whiteboard, and reactions) to train Zoom’s or its third-party artificial intelligence models.

Zoom AI Companion features must use certain content to provide the service.

Data Access

Consistent with Zoom’s Privacy Statement, Zoom employees may not access or use customer content, including meeting, webinar, messaging, or email content (specifically, audio, video, files, in-meeting whiteboards, messaging, or email content), any content generated or shared as part of other collaborative features (such as out-of-meeting whiteboards), or content generated by AI Companion, unless authorized by the account owner or administrator of the account hosting the Zoom product or service where the customer content was generated, or as required for legal, safety, or security reasons.

Model Usage and Processing

Zoom’s federated approach to AI utilizes multiple AI models and AI services to provide its AI Companion features. Below is a summary of the models used for AI Companion. AI Companion strategically leverages these models to provide high-quality results in response to users’ interactions with Zoom’s product.

• Zoom-hosted models*

• Anthropic models (e.g., Claude 3.5)

• OpenAI models (e.g., GPT-4, DALL·E 3)

Zoom also uses the following model providers for particular features:

• Zoom uses Perplexity to provide web content search results for the AI Companion panel.

• Zoom uses ElevenLabs to generate audio for the Zoom Clips AI Avatars feature.

Changes to the models used in federation can occur at any time to improve the service or resolve issues and outages. In addition, maintenance of the models hosted by Zoom may include changes to their capabilities and responses. Customers on Zoom-hosted Models Only will not utilize external models in the event of an outage or other service interruption.

*IMPORTANT NOTE: Zoom offers a Zoom–Hosted Models Only (ZMO) option, which means that data will not be sent to third-party models for processing. We also offer Zoom-Hosted Models Plus (ZM+), which includes Zoom-hosted Models plus Anthropic models made available using Amazon Bedrock, a fully managed service provided through Zoom’s existing cloud services provider AWS. To enable ZMO or ZM+ please reach out to your account team or log a support ticket.

Model Provider Data Storage and Retention

In general, Zoom stores and retains customer content and personal data for as long as required to engage in the uses described in its Privacy Statement, unless a longer retention period is required by applicable law.

After providing the AI Companion service, Zoom may retain the customer content(see tables under the** AI Companion Features section**)** for up to 30 days for support and debugging purposes*** unless a longer retention period is required by applicable law, including for trust and safety purposes, or based on customer request or account settings. In the context of data retention and processing, “trust and safety purposes” refers to measures taken to protect the safety and integrity of a service and its users. This involves retaining certain data for a period of time to help prevent abuse and misuse. Additional information on Zoom’s Trust and Safety processes may be found in Zoom's Safety Center. In addition, certain content may be stored in accordance with the customer’s retention settings or policies, as described under “Customer Data Storage and Retention” and in the tables below.

If the AI Companion feature relies on a third-party artificial intelligence model, pursuant to Zoom’s contracts, the third-party model provider may retain the content used to provide the service for trust and safety purposes, within the U.S., for up to 30 days, unless a longer retention period is required by applicable law.

*IMPORTANT NOTE: Zoom offers a Zero Data Retention option with respect to Zoom’s retention of the temporary transcript, screen shared content via OCR, and in-meeting chat messages used to provide a Meeting Summary. When enabled, these inputs will be deleted by Zoom immediately after the summary is created. If a summary fails to be created these inputs will be retained for up to 24 hours to allow for retries. To enable this feature please reach out to your account team or log a support ticket.

Customer Data Storage and Retention

Customers may choose Zoom’s storage location for some of the AI Companion outputs for their account. These settings differ based on the feature in use, and many align with existing retention policies of the related Zoom product.

AI Companion Regional Availability

AI Companion features are subject to limitations in certain regions that are not supported by our third-party model providers, as well as for customers in specific industry verticals. For customers with accounts specifically provisioned and hosted in a region outside of the US, supported AI Companion features are made available using ZM+ or ZMO. For customers hosted in the EU, Zoom uses ZM+ to support account data residency preferences (available features indicate EU processing in the “AI Companion Features” section of the whitepaper). Customers that prefer to use ZMO can reach out to their account team or log a support ticket. Meanwhile, customers hosted in regions beyond the U.S. or the EU, can access available AI Companion features through ZMO. Furthermore, if the underlying product is not available in a particular region, related AI Companion features will not be available.