A comprehensive, end-to-end, technical guide—or Whitepaper if you prefer—to Artificial Intelligence (AI), including AI Companion, at Zoom.
Authored by Jakob Ganschow
The AI Bluepaper examines artificial intelligence's expanding influence throughout the Zoom ecosystem. AI continues to redefine how we work, unlocking fresh possibilities for workplace transformation and helping teams accomplish more through intelligent efficiency.
The following pages attempt to bring clarity and structure to AI's many applications across Zoom—from foundational features like Live Transcription to the comprehensive capabilities of AI Companion and Custom AI Companion within the Zoom Workplace app. Throughout, we've included screenshots, real-world examples, security and privacy context, and practical guidance for both users and administrators. You'll also find direct links to our Support Center to streamline learning, activation, and adoption of these features.
Above all, this content is designed to be authentic, transparent, and relevant to your daily work—because that's where transformation happens. Our goal is not only to inform but to inspire, revealing what becomes possible when a unified communications platform places AI at the heart of everything it does.
This document is designed to help you understand Zoom's AI capabilities in bite-size chunks that make learning about artificial intelligence easier. Throughout this document, we've organized the information in two main ways:
Approaching AI features categorically and topically. AI features and deployment models are grouped in short, clear summaries that demystify complex concepts—always paired with relevant support links when possible.
Explanatory headers to save on time. Wherever we can, we’ve used headers that explain themselves—so you don’t have to dig for the point. For example:
A title like “Zoom’s AI Deployment Models” signals a broad overview.
A more detailed header like “Zoom’s Federated Approach: Maximum Flexibility Through Strategic Multi-Vendor AI Partnerships” cues you to a specific deployment strategy—and its key benefit: maximum flexibility through multiple AI vendors.
At the end of the day, we know the modern boom of artificial intelligence can seem overwhelming, and we've done our best to organize this information in a way that's clear, practical, and genuinely helpful as you evaluate Zoom's AI capabilities for your business needs. Whether you're an IT administrator trying to understand the technical requirements, a decision-maker evaluating security implications, or someone who just wants to know what AI features are available, the AI Bluepaper is designed to give you the information you need to make confident choices about Zoom's AI platform.
Artificial Intelligence at Zoom: An OverviewAI Deployment Service ModelsAI CompanionCustom AI CompanionAlgorithmsUse Cases: How AI Companion Redefines Work Across the Zoom PlatformAPIsSecurity and ComplianceLast updated
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