Artificial Intelligence at Zoom: An Overview

Artificial Intelligence at Zoom: An Overview

Artificial Intelligence is rapidly evolving and becoming an integral part of everyday life, powering everything from large and small language models to specialized algorithmic functions. While generative AI enables seamless interaction between humans and machines for content creation, problem-solving, and decision-making, AI also exists in more specialized applications. Automation tools streamline workflows, while services like transcription and translation break down communication barriers, making collaboration more efficient and accessible. As AI continues to advance, its applications are transforming industries by enhancing efficiency, accuracy, and innovation, fundamentally reshaping the way businesses operate.

Given AI’s expanding role in the modern workplace, the AI Bluepaper serves as a detailed guide to AI features within the Zoom platform. By exploring some of Zoom’s key AI deployments, functions, and capabilities, it provides businesses with the insights needed to harness AI effectively—helping streamline workflows, enhance collaboration, and drive greater productivity across teams.

Agentic Artificial Intelligence: Maximizing the self-driven, autonomous power of AI

Agentic AI refers to artificial intelligence designed to do more than just answer questions—it’s built to take action on a user’s behalf. As an AI-first open work platform built for human connection, Zoom is actively developing agentic AI capabilities to help users seamlessly move from information to execution.

Rather than stopping at suggestions or meeting summaries, the vision for agentic AI is to evolve into an autonomous assistant that can help users manage next steps, complete tasks, and keep workflows moving. As AI technology continues to improve, agentic AI will increasingly function as a personalized digital assistant—helping users stay organized, follow through on priorities, and reduce the manual effort of moving information between conversations, meetings, and work tools.

Zoom AI Companion: Your Intelligent Workplace Assistant

Zoom AI Companion is an intelligent, conversational, digital assistant at the core of the Zoom Workplace platform, designed to enhance productivity, streamline collaboration, and reduce employee workload—all at no additional cost for customers with select paid services assigned to their Zoom user accounts.

As AI tools become increasingly integrated into the modern workforce, they are no longer limited to performing specific tasks—like automating data entry, drafting emails, generating reports, or performing basic algorithmic functions. Rather, emerging AI tools represent a transformative shift, fundamentally changing the way we work. Zoom AI Companion goes beyond simple task automation; it can act as a true companion in a user’s daily work, capable of answering general knowledge questions, generating content, offering insights, summarizing documents, messages, voice messages, and meetings, assisting with decision making, and helping users achieve new goals or unlock higher levels of performance.

As an AI-first company, Zoom AI Companion is thoughtfully integrated across Zoom’s suite of products, including Zoom Meetings, Team Chat, Phone, Contact Center, Docs, Whiteboard, and more. As Zoom continues to innovate and expand its capabilities, so too will Zoom AI Companion, offering new features and functionalities. Below is a list of key features available today, showcasing how this AI assistant can help enhance every aspect of a user’s workday.

Current key features and functionalities include:

Category	Key Capabilities	Business Value
Centralized AI Workspace	Contextual query processing, smart scheduling, cross-platform data synthesis, AI-generated follow-ups.	Unified productivity hub with intelligent workflow automation.
Meeting Intelligence	In-meeting real-time assistance, automated documentation, smart recording analytics, preparation automation.	Enhanced meeting effectiveness from preparation to follow-through.
Communication Enhancement	Intelligent chat assistance, transcript analytics, email composition, predictive writing.	Accelerated communication quality across all channels.
Contact Center Optimization	Real-time sentiment analysis, conversation intelligence, performance analytics, smart responses.	Elevated customer experience with AI-driven insights.
Content Creation	Document intelligence, visual content generation, collaborative tools, media organization.	Streamlined content development and ideation processes.
Task & Workflow Management	Automated task creation, cross-platform integration, event management tools.	Reduced administrative overhead with intelligent automation.

How Zoom AI Companion Uses the Power of Agentic AI

Zoom AI Companion brings the value of agentic AI to life by helping users easily turn information into action. When AI Companion identifies follow-up tasks—whether from a meeting, a Contact Center interaction, or another insight identified by AI—it can automatically add those action items into Zoom Tasks for follow-up or assignment. This helps ensure that key next steps don’t get lost in a meeting summary or conversation recap. Instead, they become clear, trackable tasks that can move forward. By connecting insights directly to action, AI Companion helps users stay on top of priorities, manage responsibilities, and keep their workday moving without unnecessary friction.

Algorithms: How artificial intelligence helps make communication frictionless

Beyond the intelligent, conversational LLM capabilities of Zoom AI Companion, Zoom also utilizes other AI services (i.e., algorithms) across the platform. These services often operate seamlessly in the background, powering features like real-time voice transcription, live translation, personal audio suppression, and more.

Together, these features help create a cohesive, frictionless experience that can enhance both the quality and efficiency of every interaction on the Zoom platform. Current key AI-service features and functionalities include:

• Transcription

• Translation

• Closed Captioning

• Personal Audio Isolation