Data Residency, Storage, and Model Architecture

Data Residency, Storage, and Model Architecture

Zoom AI Companion supports a flexible architecture that helps customers align with data residency preferences and service locality requirements. The following sections outline those capabilities and clarifications.

Data is processed regionally when using ZMO or ZM+

For customers outside the U.S., Zoom offers Zoom-Hosted Models Only (ZMO) and Zoom-Hosted Models Plus (ZM+) to align with regional data processing preferences. With ZMO or ZM+ enabled, AI processing is localized to the customer’s selected region.

Third-party models may store or process data in the U.S.

When AI Companion features use third-party models (e.g., Perplexity AI), data may be stored and processed in the U.S., even for customers located elsewhere. This should be considered for regional data residency preferences.

AI Companion does not collect facial or voice data without user consent

Zoom AI Companion does not process or store information such as facial scans or voiceprints without user enrollment and consent through their Zoom account.