AI Companion 3.0

Overview

AI Companion 3.0: One place for everything you work on—meetings, docs, files, and more

AI Companion 3.0 introduces a new way to interact with information across Zoom and your connected systems. Available first on the web, AI Companion 3.0 delivers a full-screen AI experience designed to consolidate and supply the contexts of your daily work—meetings content, emails, calendar events, documents, and external content—into a single intelligent interface for more contextually relevant responses.

AI Companion 3.0 Main Page

From this centralized workspace, you can search, analyze, and utilize information from Zoom content—such as meeting transcripts, chat, and Zoom Docs—and third-party connected services, including Gmail, Outlook, OneDrive, and Google Drive, all from a single query. Instead of switching between platforms or uploading files manually, you can instantly explore and interact with data where it already lives.

For example, with AI Companion 3.0 you can:

• Search across Gmail, Outlook, OneDrive, Google Drive, and Zoom Docs simultaneously.

• Retrieve and summarize past meeting discussions from Zoom Meetings.

• Reference, read, and save content to Zoom Docs from the same workspace.

• Reference cloud files, email threads, and shared documents through one consolidated search.

• Perform many of the same AI-powered tasks you would with other standalone models.

AI Companion 3.0 is first available on the web and is expected to be available within the Zoom Workplace app later in 2026

At launch, AI Companion 3.0 is available on the web, giving users early access to its updated features directly in their browser. Integration into the Zoom Workplace app is expected in 2026 (subject to change).

Connecting AI Companion 3.0 to account-level data sources will index admin-selected data

Connecting AI Companion 3.0 to account-level data sources uses admin-managed integrations to make external, account-scoped content available through indexed retrieval. These connections are configured by an administrator and can include integrations such as Google Drive, Salesforce, ServiceNow, Confluence, Box, Zendesk, Seismic, Workday, and other supported systems. After a data source is connected, AI Companion can reference indexed content from these sources to support AI features that rely on organizational knowledge. Access to indexed content is further constrained by role-based access controls and the underlying permissions model of each third-party system, so a user can only retrieve content they are authorized to access in the connected service.

For example, if an administrator connects Google Drive and selects a shared drive for indexing. A user who has access only to the “Sales” folder in that shared drive can retrieve indexed content from files in “Sales,” but cannot retrieve content from files in the “Finance” folder if Google Drive permissions do not grant them access.

Indexing is limited to data selected by administrators. For each integration, administrators can include or exclude specific repositories, objects, spaces, folders, or comparable data groupings supported by the connected system. These selections define what content is eligible for indexing and help ensure that only administrator-approved data from each integration is incorporated.

Connecting AI Companion 3.0 to user-level data sources will access email and calendar data via APIs without indexing

User-level data sources for email and calendar are accessed differently from account-level integrations. AI Companion 3.0 retrieves email and calendar data through third-party APIs when needed to respond to a user’s request. This data is not indexed as part of the account-level retrieval system.

Operating Modes

Writing and Deep Research Modes: Generative AI for the task at hand

AI Companion 3.0 introduces additional AI modes to support different use cases. These specialized mode variants—Writing and Deep Research—enhance how AI Companion processes and delivers results across different scenarios:

• Writing Mode provides assistance for drafting, editing, and refining written work, providing suggestions users can accept or reject when requesting feedback, or creating new content when prompted. This feature offers more than standard content generation—while it can generate content, it can also operate as a collaborative writing tool that involves user feedback and input into the outcome.

Example of Writing Mode providing suggestions users can accept or reject in a conversation.

• Deep Research Mode (Custom AI Companion license required) provides a research-focused interaction powered by advanced reasoning models, so it can answer complex questions with multi-turn, in-depth responses that build on prior context and support follow-up. It can also pull from available sources—meeting data, Zoom Docs, Google Drive, Microsoft OneDrive, and web search—to help synthesize information across meetings and documents rather than relying on a single artifact.

Example of Deep Research Mode drafting a response to a query.

Limitations

AI Companion 3.0 is currently available with Zoom’s federated and ZM+ approaches

AI Companion 3.0 features and functionality are currently available to customers using Zoom’s federated and Zoom-Hosted Models Plus (ZM+) approaches. Zoom-Hosted Models Only (ZMO) is not currently supported.

AI Companion 3.0 is currently only available to customers hosted on Zoom’s United States-based infrastructure

AI Companion 3.0 is currently available for customers hosted on Zoom’s United States-based infrastructure. Global regions are not currently supported, but are expected to over time.

AI Companion 3.0 currently supports the English language

AI Companion 3.0 is currently only supported in the English language. This is expected to change over time with support for additional languages.