Additional Conference Room Connector Features

Conference Room Connector (CRC) provides optional device management, calendar integration, and SIP proxy registration functionalities, allowing you to integrate your H.323/SIP devices with the Zoom platform and potentially eliminate the need for legacy on-premises infrastructure.

This section will describe some of the benefits of these features, and provide instructions for the configuration of each of the additional CRC features.

Deploy Zoom Enhanced API Connector and provision H.323/SIP devices as Managed Devices in the web portal to use additional CRC features

Your supported H.323/SIP video conferencing devices must be provisioned as Managed Devices in the Zoom web portal and the Zoom Enhanced API Connector must be deployed in your network environment to use the calendar integration or SIP proxy registration features offered with Conference Room Connector (CRC). Zoom device management and Enhanced API Connector work together to read H.323/SIP device status, relay device controls and feedback, send calendar updates, and communicate SIP proxy registration data.

The Enhanced API Connector is commonly deployed on a server or virtual machine in your network environment to communicate with your H.323/SIP video conferencing devices

See the Enhanced API Connector section of this document for deployment instructions and technical considerations.

H.323/SIP video conferencing devices are provisioned as Managed Devices in the Zoom web portal to access calendar integration and SIP proxy controls

H.323/SIP device management controls are located in the Cisco/Polycom Rooms section within the Zoom web portal admin menu.

Please see our Provisioning a room system (enhanced) support article for prerequisites and instructions for provisioning your H.323/SIP video conferencing devices as Managed Devices in the web portal.

SIP proxy management mode is used in very rare cases in which H.323/SIP video conferencing devices are registered to the Zoom SIP proxy without device management or calendar integration

The SIP proxy management mode within the provisioning menu does not provision any settings to your H.323/SIP video conferencing device, nor is the status of the device available within the Zoom device management interface in the web portal. In this management mode, the Zoom platform generates authentication credentials for registering the device with the Zoom SIP proxy. These SIP proxy credentials will need to be manually configured within the device’s settings by the customer.

See our Creating a generic H.323/SIP room registered to Zoom support article for more information on this type of device management.

H.323/SIP video conferencing devices are viewed and managed in the Zoom web portal after they have been provisioned as Managed Devices

Once H.323/SIP devices have been provisioned as Managed Devices in the Zoom web portal, admins can configure settings including device information, meeting settings, call control, and other configurations. Settings can be configured at the individual room level, and some settings can be configured at the account level.

See our Managing provisioned H.323/SIP rooms support article for instructions and management options for your provisioned H.323/SIP video conferencing devices.

Integrate your Microsoft Exchange, Microsoft 365, or Google calendar resources with H.323/SIP devices with Conference Room Connector

An H.323/SIP video conferencing device that is provisioned as a managed device in the Zoom web portal can be configured with a room resource calendar that will show a listing of Zoom and non-Zoom meetings scheduled for your H.323/SIP video conferencing device. The calendar integration will also enable the One Button to Push feature to quickly join scheduled Zoom meetings.

Create a dedicated service account configured for use with Zoom services before adding a calendar to your H.323/SIP devices

Before adding a calendar resource to your H.323/SIP video conferencing devices, a dedicated service account should be created. The calendar/room resources should also be created and configured for use with Zoom services. This can be done using the calendar instructions for the following calendaring services.

Instructions for Compatible Calendaring Services with the Zoom Enhanced API Connector:

• Google Calendar

• Microsoft 365

• Microsoft Exchange 2013/2016

• Microsoft Exchange 2010

Once a dedicated service account is created for your H.323/SIP video conferencing device, a calendar resource can be added to the managed device through the Zoom web portal

Please see our Setting up H.323/SIP rooms with calendar resources support article for prerequisites and instructions for adding a calendar resource to your managed H.323/SIP video conferencing devices.

Conference Room Connector communicates to both cloud-based Microsoft 365 and Google calendar services as well as on-premises Microsoft Exchange servers

The Conference Room Connector (CRC) calendar service will communicate to your cloud-based Google Workspace or Microsoft 365 instances through TCP port 443.

CRC will also communicate to on-premises Microsoft Exchange servers via TCP port 443. Local network and firewall configurations will need to accommodate this signaling.

Configure SIP and H.323 call control for your video conferencing devices in the Zoom web portal and register to the Zoom SIP proxy

With your H.323/SIP video conferencing devices provisioned as managed devices in the Zoom web portal, you can configure the SIP and H.323 call control for each device or all devices managed within the Zoom account. The SIP Call Control Registration settings in this section allow you to register your SIP-based devices to Zoom’s SIP proxy for call control if desired.

In the web portal, call control settings are located in the SIP/H.323 Integration tab of the Cisco/Polycom Rooms section of the admin menu.

H.323/SIP Integration account-level settings affect all managed H.323/SIP devices in your Zoom account

Select the Account Settings button at the top of the Cisco/Polycom Rooms section of the admin menu to configure H.323/SIP Integration settings for all managed H.323/SIP video conferencing devices in your Zoom account.

Settings in the SIP Call Control Registration section of the web portal will affect how your SIP-based video conferencing devices will interact with Zoom’s SIP proxy

See the following descriptions of each available setting in the SIP Call Control Registration section.

SIP Mode

This switch dictates that the endpoint uses SIP protocol for calls.

Note

The SIP Mode setting must be turned on for your device to dial using SIP protocol.

SIP Call Control Registration

The following radio buttons can be selected in the SIP Call Control Registration web portal settings.

• Enabled, not registered: This indicates that the video conferencing device has SIP enabled, but not registered directly to the Zoom interop provisioning backend/SIP proxy. Any original SIP information will be cleared from the device.

• Register to Zoom: This option enables the One Button to Push feature by setting up the video conferencing device to register its SIP protocol directly to the Zoom interop backend/SIP proxy. Devices will be able to join meetings using the Join button provisioned to the home screen.

• Not provisioned by Zoom: This option allows the video conferencing device’s SIP line to not be touched by the Zoom Enhanced API Connector; it will preserve the original settings or any new settings that the device requires to be used.

• Register to 3rd Party: This option allows for the SIP line to be registered to an existing SIP provider which will preserve the video conferencing device’s original SIP line settings. Register to 3rd Party is commonly used in applications where the SIP protocol is used for PBX dialing. This will be SIP line 1 registered to the third party.

H.323 call control settings are available in the H.323/SIP Integration section of the web portal

By default, H.323 is disabled for endpoints provisioned as managed devices in the web portal. However, if SIP call control must be disabled, the H.323 Gatekeeper has to be enabled. The following settings can be configured for H.323 dialing protocol.

H.323 Mode

This switch dictates that the endpoint uses H.323 protocol for calls.

Note

H.323 Mode must be on for the video conferencing device to dial using H.323 protocol.

H.323 Gatekeeper Settings

The following radio buttons can be selected in the H.323 Gatekeeper Settings.

• Enabled, not registered: The H.323 protocol is enabled on the endpoint for calling. The Enhanced API Connector will provision empty H.323 gatekeeper settings to clear existing values on the video conferencing device.

• Not supported by device model: If this option appears, H.323 protocol is not supported by the endpoint.

• Not provisioned by Zoom: The H.323 protocol is enabled on the video conferencing device for calling but the Enhanced API Connector will not provision H.323 settings to the device.

• Custom Registration: The Enhanced API Connector provisions your provided configurations into the H.323 gatekeeper settings on the endpoint. This is commonly used for providing specific gatekeeper information, E.164 addresses, etc. Enabling this field will enable additional fields.