Licensing

Managing and Assigning User Licenses for Zoom AI Companion and Custom AI Companion

This section outlines the options available for account administrators to manage and provision licenses for Zoom AI Companion. Administrators can assign and control user access through automated provisioning methods, such as single sign-on (SSO) with SAML or SCIM, as well as through manual assignment via the Zoom web portal. Details of each method are provided in the following sections.

AI Companion

Zoom AI Companion is included with any paid Zoom license (e.g., Zoom Meetings, Zoom Phone, etc.). However, user access can be controlled at the account or user-group level, enabling administrators to selectively enable or restrict AI Companion features across their organization.

License Assignment Methods

Administrators have multiple methods available to assign licenses and control access to AI Companion and Custom AI Companion features. These include automated provisioning methods (SAML and SCIM) and manual assignment via the Zoom web portal.

Single Sign-On Provisioning (SSO)

Accounts utilizing single sign-on (SSO) can streamline user management by automatically assigning licenses through either SAML (Security Assertion Markup Language) response mapping or SCIM (System for Cross-domain Identity Management).

SAML

SAML-based provisioning allows automatic assignment of the following:

• Zoom AI Companion access (controlled by paid license status and group/account-level access)

• Custom AI Companion add-on license

User entitlements and assignments automatically update each time the user authenticates via SSO, based on configured response mappings from the identity provider.

SCIM

SCIM-based provisioning dynamically synchronizes user assignments and entitlements from your identity provider to Zoom. SCIM supports automatic assignment of:

• Zoom AI Companion (controlled by paid license status and group/account-level access)

• Custom AI Companion add-on license

For more information on provisioning users over SCIM, refer to the Zoom App Marketplace for a complete list of applicable SCIM endpoints and options.

Manual Assignment via Zoom Web Portal

Administrators can manually manage licenses and entitlements directly through the Zoom web portal using individual user editing or bulk editing via CSV file uploads.

Individual User Assignment

The Zoom web portal interface enables administrators to individually assign licenses and entitlements. Admins can manage:

• Standard AI Companion access through paid license verification and user group configurations

• Custom AI Companion Add-on licenses

For more information on this process, refer to Zoom’s support center article on manually managing user licenses.

CSV Bulk Upload

For larger user groups, CSV bulk uploads enable administrators to simultaneously assign licenses and manage entitlements. When provisioning users via CSV uploads, administrators can define:

• User access to standard AI Companion (based on group membership)

• Custom AI Companion Add-on license assignments

For more information on this process, refer to Zoom’s support center article on batch importing with CSV files.