Overview

This section provides a brief overview of Zoom’s Custom AI Companion add-on. Additional details of these features are available in other sections of this document.

Custom AI Companion Overview

Custom AI Companion enables businesses to customize Zoom AI Companion for their specific operational needs

As AI becomes a deeper part of daily workflows, businesses need solutions that reflect their unique processes, language, and goals. Rather than relying on one-size-fits-all models, Zoom’s Custom AI Companion empowers organizations to expand on Zoom AI Companion’s core capabilities, and tailor its knowledge to fit their specific needs—delivering more relevant insights, smarter automation, and stronger alignment with the way they work.

Custom AI Companion expands the capabilities of Zoom AI Companion through six key features

Custom AI Companion gives businesses tools to tailor their employees' AI Companion experiences to their unique workflows and content. These features are briefly highlighted below, with more exhaustive descriptions further within the document.

Custom Meeting Summary Templates

With Custom Meeting Summary Templates, businesses can create custom post-meeting summaries that align with your organization’s specific style, priorities, and format through customizable templates and prompts.

Custom Dictionary

Custom Dictionary enables AI Companion to recognize and better transcribe unique terms, including company-specific names, industry terminology, and specialized vocabulary. This helps meeting summaries and transcripts reflect the unique language, names, and terms essential to your business operations and industry context.

Custom Avatars

With Custom Avatars, users can create AI-generated video clips using pre-set avatar personas, or create a custom avatar that reflects their likeness. Once created, users can create videos by uploading a transcript in any supported language and watch the avatar come to life.

Knowledge Bases

Knowledge Bases allow organizations to enhance Zoom AI Companion responses with trusted, organization-specific content—such as internal documentation, knowledge bases, or indexed data sources—so that responses are grounded in the context of the business. By integrating these Knowledge Bases, AI Companion can deliver more relevant and tailored answers.

Third-Party Applications

With Third-Party Applications, Zoom AI Companion can interface with external applications to perform skillful actions within those systems, acting as an extension of the user across platforms. Rather than simply surfacing information, AI Companion can now drive execution—helping to initiate tasks, update records, and follow through on next steps—all without requiring the user to leave their current workflow.

AI Companion for Third-Party Meetings

AI Companion for Third-Party Meetings extends Zoom AI Companion’s meeting summary capabilities to meetings hosted on other platforms, such as Microsoft Teams or Google Meet. This allows users to benefit from consistent, high-quality meeting summaries across their entire calendar, when meeting on a supported third-party platform.

Zoom Custom AI Companion is available as a per-user licensed add-on

Zoom Custom AI Companion is available as a per-user licensed add-on, meaning organizations can assign this license on a user by user basis. Those with the license will gain access to Custom AI Companion’s features, while paid license users without the add-on will continue to have access to AI Companion’s standard features.

Custom AI Companion includes the AI Studio, where account admins configure AI Companion for Custom AI Companion license holders

Zoom AI Studio serves as the dedicated configuration hub within the Zoom web portal where account administrators can access Custom AI Companion settings and tailor the AI experience to align with their organization's specific requirements. Within AI Studio, admins can create a custom dictionary to refine outputs, upload Knowledge Bases for better contextual awareness, and create custom meeting summary templates.

AI Studio is intended for admins, not end users

While all users with Custom AI Companion licenses may benefit from the enhanced AI capabilities, AI Studio serves as the primary environment where account administrators—not end users—configure customizable features. Once the customizations are published, licensed users will have access to Custom AI Companion features consistent with admin permissioning.