# Analyse et rapports

Cette section offre un aperçu des capacités de génération de rapports disponibles avec Zoom Contact Center, Zoom Workforce Management, Zoom Quality Management et Zoom Virtual Agent.

Plusieurs de ces rapports sont également disponibles nativement [dans l’application Zoom Workspace](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0063777).

{% content-ref url="analytics-and-reporting/cx-analytics" %}
[cx-analytics](https://library.zoom.com/technical-library/fr/services-professionnels/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics)
{% endcontent-ref %}

{% content-ref url="analytics-and-reporting/account-level-reports" %}
[account-level-reports](https://library.zoom.com/technical-library/fr/services-professionnels/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports)
{% endcontent-ref %}

{% content-ref url="analytics-and-reporting/real-time-reports" %}
[real-time-reports](https://library.zoom.com/technical-library/fr/services-professionnels/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports)
{% endcontent-ref %}

{% content-ref url="analytics-and-reporting/historical-reports" %}
[historical-reports](https://library.zoom.com/technical-library/fr/services-professionnels/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports)
{% endcontent-ref %}

{% content-ref url="analytics-and-reporting/the-zoom-contact-center-dashboard" %}
[the-zoom-contact-center-dashboard](https://library.zoom.com/technical-library/fr/services-professionnels/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard)
{% endcontent-ref %}

{% content-ref url="analytics-and-reporting/zoom-workforce-management-reports" %}
[zoom-workforce-management-reports](https://library.zoom.com/technical-library/fr/services-professionnels/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports)
{% endcontent-ref %}

{% content-ref url="analytics-and-reporting/zoom-quality-management-reports" %}
[zoom-quality-management-reports](https://library.zoom.com/technical-library/fr/services-professionnels/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports)
{% endcontent-ref %}

{% content-ref url="analytics-and-reporting/zoom-virtual-agent-reports" %}
[zoom-virtual-agent-reports](https://library.zoom.com/technical-library/fr/services-professionnels/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports)
{% endcontent-ref %}