Contact Types Overview

Zoom provides several types of contacts for admins and users to manage within the platform, described in the sections below.

Company Directory

At the account level, the Company Directory, managed by admins, includes all users within the same Zoom account and organization. To further organize the directory, admins can create contact groups by either importing existing user groups or creating custom groups.

External Contacts

In addition to the Company Directory, individual users have the ability to add any external Zoom user as a contact. They can also streamline contact management by syncing their Zoom contacts with Google, Office 365, or Exchange through built-in contact integrations.

Personal Contacts

For accounts that do not use Google, Office 365, or Exchange, users can utilize the Personal Contacts feature. This allows them to maintain their own directory of external contacts, which can be populated either in bulk by uploading a CSV file or by adding contacts one at a time.

Shared External Contacts for Zoom Phone

Furthermore, Zoom Phone users benefit from an additional contact resource. Account owners and admins can create a shared External Contacts directory specifically for Zoom Phone, making it easier for users to access and manage relevant contacts.

By providing these diverse contact management options, Zoom enables both admins and users to effectively organize and access the contacts they need within the platform.