US, Canada, and Puerto Rico Porting
Timeframes and Activation Windows
How Long Will Ports Take?
These are guidelines and average timeframes and are always subject to change based on losing carrier workload.
Standard ports (100 numbers or fewer): 4-21 days
Most wireless numbers: 4 business days
Landlines from major providers: 7 business days
Landlines from smaller providers (including Canada): 10-21 business days
Project porting (101+ numbers): 3-4 weeks, depending on complexity
Our Zoom Phone Enterprise Solutions team can help set proper expectations on a case-by-case basis
When Will My Port Occur?
Activation time: Starts at 11:30 a.m. Eastern Time
Schedule: Monday – Friday (except local holidays)
Local Number Porting
How to Request a Number Port
Sign in to the Zoom web portal
In the navigation menu, click Number Management then Phone Numbers.
In the top-left corner, click Add Number, then click Port Number.
Click the Product dropdown and select the product you want to port the number to (Phone or Contact Center).
Enter the numbers and click Check Portability to confirm validity.
Click Next.
(Optional for Zoom Phone) Enter an existing phone number that will be replaced with the ported number when the porting process is complete.
This allows you to use a temporary phone number during the porting process.
Note: Specifying an existing phone number will not use additional licenses. The number being swapped out will be removed from your account.
Click Next. You’ll see an online Letter of Agency (LOA) form.
Complete the online Letter of Agency (LOA) form using an invoice from the losing carrier:
Billing Telephone Number: Enter your company's phone number as indicated on the invoice.
Do not enter the carrier's phone number.
Do not enter a toll-free number.
Company: Enter the name of your company as indicated on the invoice. Do not enter the name of the carrier.
Authorized Person: Enter the name of a person authorized to request a port of the numbers.
Address: Enter the service address. The service address may be different from the billing address.
Account Number (Optional): Enter the account number with your current carrier as indicated on the invoice. This is required for all wireless ports and some VOIP providers.
PIN (Optional): Enter the PIN or password provided by your current carrier. This is required for all wireless ports and some VoIP providers.
CRD (Optional): Specify the customer-requested date, which is the preferred date for porting the number. This date is the best effort and is not guaranteed. If no date is specified, Zoom will request the earliest possible date.
Review common porting errors to minimize delays.
Click Submit.
Zoom will send a request to your previous provider to validate the information on the LOA. If accepted, the Number Portability Administration Center (NPAC) will work with Zoom Phone and the previous provider to activate the pending port. Once approved, the numbers will be available to manage in the Zoom web portal.
Contact the Porting Team
Sign in to the Zoom web portal.
In the navigation menu, click Number Management then Phone Numbers > Related Features > Port History.
Next to the order you want to contact the porting team about, click the ellipsis (...)
Click Contact us about this order.
Enter your questions using the message box. Once submitted, the Porting team will reply using email.
Check Port Status
Sign in to the Zoom web portal.
In the navigation menu, click Number Management then Phone Numbers.
At the top of the page, click Related Features then Port History.
The status of all self-service ports (placed via the Zoom portal) will appear.
Note: The current or previous toll-free or project ports will not be displayed.
To confirm porting dates, hover your cursor over FOC (Firm Order Confirmation).
Toll-Free Number Porting
How to Request a Toll-Free Number Port
Download and complete the required Letter of Agency (LOA).
Submit your order here:
Request type: Zoom Phone Number Porting
Email address: Make sure the email address is accurate
Type of Issue: New Number Port
Porting Country: Select United States or Canada
Description (Please make sure the details below are present for a smooth transaction):
Zoom Phone Account Number
Additional instructions (Optional)
Attachments (must be dated within the last 30 days):
Completed LOA (required)
Current copy of the invoice that has the toll-free number(s)
Zoom will review and confirm receipt of the request and provide an update as the order progresses.
Zoom will send a request to your service provider to validate the information on the LOA, as the transfer request is also dependent on your service provider. Your request will either be approved or rejected:
Rejected: If rejected, Zoom will inform you that your porting request was unsuccessful. Rejection can occur due to a variety of reasons. The Zoom porting team will provide you with the cause and how to resolve the rejection (which may require contacting your current carrier to resolve the issue).
Approved: If approved, Zoom will inform you that your porting order has been approved with a date for when your number will be transferred to Zoom, and the numbers will be available on or before the day of port for you to manage in the Zoom web portal.
Project Port (101+ Numbers)
A project port allows you to move more than 100 pre-existing numbers from another carrier to be used on your Zoom Phone account. For in-depth information, check our support article on Requesting a Project Port (US, Canada, Puerto Rico).
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