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South America and LATAM Porting

Timeframes and Activation Windows

How Long Will Ports Take?

These are guidelines and average timeframes and are always subject to change based on losing carrier workload.

  • All Latin America regions: Up to 60 days

Note

Processing time varies based on country-specific regulatory requirements and carrier responsiveness.

When Will My Port Occur?

  • Mexico: 2:00-6:30 am Local Time

  • Brazil: 4:00-6:00 pm Local Time

  • Peru: 12:00 am-7:00 am Local Time

  • Argentina and Chile: Time slots provided upon port confirmation

  • Schedule: Monday – Friday (except local holidays)

Important:

  • Downtime is to be expected during LATAM number ports.

  • It is recommended that porting not be scheduled for a Friday or holiday.

  • Once a porting date is provided, porting will be executed within the specified time frame.

  • Porting is not yet supported in Colombia, Costa Rica, Ecuador, and Panama. However, new numbers are available to order in these countries.

Note

Zoom Contact Center porting is available in Brazil, Mexico, and Argentina at this time, and only for toll-free numbers.

Guidelines

  • The information you provide must match what is on record with your current provider.

  • LOA must be hand/wet signed and dated within the last 3 months. Electronically signed LOAs are not accepted in most LATAM countries.

  • Your service provider's name is required on the LOA.

  • Number portability checks can only be carried out once the order is submitted. There may be times when service providers advise that numbers as non-portable.

  • You may experience some loss of service to incoming calls during the port activation window while the porting numbers are in progress.

  • Once a porting date is provided, porting will be executed in a 6-hour working time frame (maximum of 3 hours downtime). It is recommended that porting not be scheduled for a Friday or holiday.

  • If you are porting Contact Center numbers, inform us when you submit your porting request so the Zoom porting team can discuss your requirements.

  • If you are porting a combination of Zoom Phone and Contact Center numbers, note this in your ticket.

  • You can use the form below to request a migration from Zoom Phone to Zoom Contact Center. Be sure to inform us of the migration request.

Requirements for Requesting a Number Port

  • Account owner or admin privileges

  • Zoom Phone license

  • Completed Zoom Phone initial setup

  • Completed Contact Center setup (if porting into Contact Center)

How to Request a Number Port

  1. Download and complete the required Letter of authorization (LOA) from the respective country.

    • See the porting guide if you need help.

    • If you currently have trial/temporary numbers and would like to swap them when the port is complete, please complete the Number Swap Sheet. Numbers swapped in will be a like-for-like replacement of the numbers swapped out.

  2. Submit your order here and make sure to follow the steps below:

    • Please select your request type: Zoom Phone Number Porting

    • Product: Click the drop-down arrow and make one of the following selections:

      • Zoom Phone: To port phone numbers to Zoom Phone

      • Zoom Contact Center: To port phone numbers to Zoom Contact Center (Brazil/Mexico Only)

    • Type of issue: New Number Port

    • Porting Country: Select the desired country to port

    • Porting Number Quantity (Select the range of quantity of numbers to port):

    • Description (Please make sure the details below are present for a smooth transaction):

      • Zoom Phone Account Number

      • Additional details and instructions:

        • Add a note if the order is for the BYOC number port.

        • Let us know if any of the porting numbers are for Contact Center.

        • You can use this form to request a migration from Zoom Phone to Zoom Contact Center (if available).

    • Attachments:

      • Completed and hand-signed LOA.

      • Recent telephone bill relating to your porting numbers (should be within the last 3 months).

      • Any other requirements applicable to the country of port.

  3. Zoom will review and confirm receipt of the request and provide an update as the order progresses.

  4. Zoom will send a request to your service provider to validate the information on the LOA, as the transfer request is also dependent on your service provider. Your request will either be approved or rejected:

    • Rejected: If rejected, Zoom will inform you that your porting request was unsuccessful. Rejection can occur due to a variety of reasons. Zoom's porting team will inform you of the rejection reason. Resolution may require action by you or your current carrier. Note: This may add an undetermined amount of time to your porting request.

    • Approved: If accepted, Zoom will inform you that your porting order has been approved with a date for when the number will be transferred to Zoom, and the numbers will be available on or before the day of port for you to manage in the Zoom web portal.

South America and LATAM Porting Requirements

Please reference our support articles for Porting Requirements and additional requirements by country.

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