APAC Porting

Timeframes and Activation Windows

How Long Will Ports Take?

These are guidelines and average timeframes and are always subject to change based on losing carrier workload.

• All APAC regions: 10-12 weeks

Note

APAC Porting usually takes months to complete from the day of submission.

When Will My Port Occur?

• Singapore: 2:00-4:00 pm Local Time

• Australia:

  • Simple Port (CAT-A): 10:00-11:00 am Local Time

  • Complex Port (CAT-C): Time slots provided upon port confirmation

• New Zealand: 10:00-11:00 am Local Time

• Japan: 9:00-1:00 pm Local Time

• Schedule: Monday – Friday (except local holidays)

Note

Outside work hours and weekend porting activation are not supported. Downtime is to be expected during APAC number ports.

Guidelines

• The information you provide must match what is on record with your current provider.

• In most APAC countries, the address noted on the LOA must match the geographic area code of the porting telephone numbers.

• Porting numbers need to be in the LOA rather than as attachments unless otherwise permitted.

• DDI blocks of numbers may require full port as some countries do not allow blocks/ranges of numbers to be split. Refer to our FAQ page for more information.

• Number portability checks can only be carried out once the order is submitted.

• You may experience some loss of service to incoming calls during the port activation window.

Local Number Porting

How to Request a Number Port

1. Download and complete the required Letter of Authorization (LOA) from the respective country.

   • See the country guidelines if you need help.

   • If you currently have trial/temporary numbers and would like to swap them when the port completes, please complete the Number Swap Sheet. Numbers swapped in will be a like-for-like replacement of the numbers swapped out.

2. Submit your order here and make sure to follow the steps below:

   • Please select your request type: Zoom Phone Number Porting

   • Product: Select the target product (Zoom Phone or Zoom Contact Center)

   • Type of issue: New Number Port

   • Porting Country: Select Australia, New Zealand, Malaysia, Singapore, or Hong Kong.

   • Porting Number Quantity (Select the range of quantity of numbers to port):

   • Subject: Keep as it is.

   • Description (Please make sure the details below are present for a smooth transaction):

     • Zoom Phone account number

     • Additional details and instructions:

       • Add a note if the order is for the BYOC number port.

       • Provide a target port date if applicable (see the General guidelines section).

   • Attachments:

     • Completed and signed LOA (hand-signed or digital signature).

     • Recent telephone bill relating to your porting numbers (should be dated within the last 30 days).

     • Other documents applicable to the target country (See the Country guidelines section).

3. Zoom will review and confirm receipt of the request and provide an update as the order progresses.

4. Zoom will send a request to your service provider to validate the information on the LOA, as the transfer request is also dependent on your service provider. Your request will either be approved or rejected:

   • Rejected: If rejected, Zoom will inform you that your porting request was unsuccessful. Rejection can occur due to a variety of reasons. Zoom’s porting team will inform you of the rejection reason. Resolution may require action by you or your current carrier. Note: This may add an undetermined amount of time to your porting request

   • Approved: If approved, Zoom will inform you that your porting order has been approved with a date for when your number will be transferred to Zoom, and the numbers will be available on or before the day of port for you to manage in the Zoom web portal.

APAC Porting Requirements

Visit our support article on Requesting a number port (APAC) to see up-to-date information on porting requirements.

Japan Porting Specifics

Zoom Phone provides comprehensive telephony services in Japan including toll-free and local number porting (both inbound and outbound). For detailed information about Japan-specific procedures including toll-free number porting requirements, local number porting with supported carriers and group scenarios, port-out processes and troubleshooting, and business address configuration in Number Management, please refer to our dedicated Japan telephony guides: Japan Toll-Free Number Porting Guide, Japan Local Number Porting Guide, Japan Number Port-Out Guide, and Submitting compliance or business address verification for Japan. \