Enabling Network Data Reporting and Dashboards
Location Sharing (Required)
Location sharing must be enabled at the OS level to allow Zoom to detect IP addresses, BSSIDs and switch ports.
Windows
Zoom Workplace app prompts user automatically
User will be prompted to enable automatic sharing or admin can use Group policy to enforce the change
macOS
Requires local admin privileges
Cannot be reliably managed remotely; may need manual enablement
iPadOS
Requires local admin privileges
Same Apple security restriction as macOS
User location sharing status can be monitored via the Zoom Phone dashboard.
Reporting and Dashboards
Zoom Phone provides dashboards and call logs for monitoring and managing emergency services deployments. The Location Dashboard tracks the following for each user and site:
Location sharing permissions: which users have granted location sharing permissions to the Zoom Workplace application
Detectable personal locations: which users have created a detectable personal location
Default emergency address: which users have set or confirmed a default emergency address vs. those still using the inherited site default
Nomadic emergency services status: which users and sites have nomadic emergency services enabled or disabled
The dashboard also shows the real-time detected location for each user and IP phone. This location updates as the user moves between networks throughout the day. Note that the real-time location shown on the dashboard may differ from the location reported at the time of an actual emergency call, since the user may have moved between the dashboard snapshot and the moment the call was placed.
Emergency call logs: When a user makes an emergency call, the Zoom Phone call logs designate the call as an emergency call and display the full details. If nomadic emergency services is enabled, the call log includes the network information that was detected at the time of the call. For U.S./Canada, the log shows the address that was sent to the PSAP via PIDF-LO. For the rest of the world, the log shows the outbound caller ID that was sent (either the user's direct number or the location's ELIN) and the address associated with that outbound caller ID.
Testing with 933 (U.S./Canada only): U.S. and Canada customers can dial 933 to perform a dry run of their emergency services setup. When a user dials 933, the system connects to an automated test service that plays back the address it would send to the PSAP for that user's current location. This test call also triggers all configured emergency notifications (email, ISRT queue, chat bot, webhook), allowing administrators to verify that the full notification chain works correctly — without engaging real public safety resources. It is strongly recommended that customers also dial 911 and test actual emergency calling before going live to confirm end-to-end call routing to the PSAP.
Rest of the world: There is no equivalent test number (like 933) available outside the U.S.and Canada. Customers in other regions should coordinate with their carrier and local emergency services to validate their emergency calling setup.
Important Zoom Emergency Services Disclaimers: Administrators should review and understand the Zoom emergency services disclaimers, which outline the capabilities, limitations, and responsibilities associated with emergency calling on the Zoom platform.
U.S./Canada: https://www.zoom.com/en/trust/e911/
Rest of World: https://www.zoom.com/en/trust/eu-emergency-calling-notice/
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