Emergency Notifications

One or more notification channels should be configured to alert the safety team immediately when an emergency call is placed.

Channel	How It Works
Email	Distribution list at account or site level receives alerts with caller details and detected location.
Internal Safety Response Team	A Zoom Phone call queue that rings in parallel with the emergency call. Members can monitor, listen in, or barge into the call. Configurable per site.
Zoom Chat Bot	"Emergency Call Notifications" app (Zoom App Marketplace) posts alerts to designated chat groups. Can also push messages to Zoom digital signage (e.g., directing responders to the correct floor).
Webhook	Zoom API webhook for integration with third-party event management platforms.

Custom Emergency Disclaimer

Zoom Phone allows administrators to configure a custom emergency calling disclaimer that is displayed to users when they first start using Zoom Phone. This disclaimer can be used to inform users about emergency calling procedures, limitations, or company-specific safety policies — for example, reminding users to confirm their emergency address or explaining how emergency calls are handled in your organization.

The disclaimer can be configured at the account, site, group, or individual user level, giving administrators flexibility to tailor the message for different locations or user populations. Administrators can customize the display frequency (e.g., shown once, on every login, or periodically), the title (up to 60 characters), and the body text (up to 500 characters). The disclaimer also supports multiple languages, so users in different regions see the message in their preferred language.

For detailed setup instructions, see Setting up the Zoom Phone custom disclaimer.