> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh/zoom-workplace/zoom-phone/zoom-phone-bluepaper/troubleshooting.md).
# 故障排除
### 网络连接测试工具
Zoom Workplace 桌面应用在 Mac 和 Windows 上内置了网络连接测试工具，可确认用户的设备能够成功与 Zoom Phone 的数据中心通信。
4. 在以下屏幕上，点击测试。
5. 完成后将显示结果。
#### Mac Zoom Phone 网络连接测试
要在 Zoom Workplace Mac 桌面应用上执行 Zoom Phone 网络连接测试，请执行以下步骤：
1. 在桌面上打开 Zoom Workplace 应用。
2. 新闻 Cmd+Option+Shift+D 以打开网络诊断工具（需要 5.13.10）。
3. 点击电话测试选项。
4. 在以下屏幕上，点击测试。
5. 完成后将显示结果。
### 常见问题解答
建议用户参阅 Zoom 的支持中心以获取一系列 [常见问题解答](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0065328).
### Zoom Phone 故障排除
遇到 Zoom Phone 错误代码问题或需要常规故障排除支持的用户，建议查看 Zoom 的支持中心以获取 [故障排除帮助](https://support.zoom.com/hc/en/category?id=kb_category\&kb_category=ece4f6168720391089a37408dabb3553)。对于支持中心未列出的其他问题，请随时 [提交工单](https://support.zoom.com/hc/en/new-request?id=new_request\&sys_id=cb06ab4b8702255089a37408dabb3555) 联系 Zoom 支持。
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://library.zoom.com/technical-library/zh/zoom-workplace/zoom-phone/zoom-phone-bluepaper/troubleshooting.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
