> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-quality-management/quality-management-explainer.md).

# 质量管理说明

Zoom 质量管理使用人工智能和机器学习驱动的转写和录音分析，以支持呼叫中心运营、坐席绩效和客户满意度。凭借包括情感分析、详细的绩效指标、AI 主题和可自定义的指标在内的全面洞察，质量管理使主管和管理员能够识别改进领域并主动解决问题。

质量管理还包括 Auto QM，用于 AI 驱动的自动评估，以及 Ask QM，用于对话式 AI 界面功能。

有关质量管理的更多信息，请继续阅读；然后与您的 Zoom 账户团队联系。

{% content-ref url="/pages/b382216476c87b938456889a9651141ded100b60" %}
[概述](/technical-library/zh/shang-ye-ban-fu-wu/zoom-quality-management/quality-management-explainer/overview.md)
{% endcontent-ref %}

{% content-ref url="/pages/066247f414d6c12f9c50b33fd191cefaddcebd87" %}
[洞察](/technical-library/zh/shang-ye-ban-fu-wu/zoom-quality-management/quality-management-explainer/insights.md)
{% endcontent-ref %}

{% content-ref url="/pages/2105e2e0d0bb6ac4c7738f7a727373ba4ac5c32d" %}
[绩效管理工具](/technical-library/zh/shang-ye-ban-fu-wu/zoom-quality-management/quality-management-explainer/performance-management-tools.md)
{% endcontent-ref %}

{% content-ref url="/pages/e852f6c036b7ddcbf18cb31c185bbb98b8589c45" %}
[账户管理](/technical-library/zh/shang-ye-ban-fu-wu/zoom-quality-management/quality-management-explainer/account-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/04d7b94f16c76f55e9f4f35cc97dfd34056bedc5" %}
[限制](/technical-library/zh/shang-ye-ban-fu-wu/zoom-quality-management/quality-management-explainer/limitations.md)
{% endcontent-ref %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-quality-management/quality-management-explainer.md?ask=<question>&goal=<endgoal>
```

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