> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/quality-management-explainer.md).

# Zoom 质量管理

Zoom 质量管理使用人工智能和机器学习驱动的转写及录音分析，以支持呼叫中心运营、客服代表绩效和客户满意度。凭借包括情感分析、详细绩效指标、AI 主题以及可自定义指标在内的全面洞察，质量管理使主管和管理员能够识别需要改进的领域，并主动解决问题。

质量管理还包括用于 AI 驱动自动评估的 Auto QM，以及用于对话式 AI 界面功能的 Ask QM。

有关质量管理的更多信息，请继续阅读；然后与您的 Zoom 账户团队联系。

{% content-ref url="/pages/b382216476c87b938456889a9651141ded100b60" %}
[概述](/technical-library/zh/shang-ye-ban-fu-wu/quality-management-explainer/overview.md)
{% endcontent-ref %}

{% content-ref url="/pages/066247f414d6c12f9c50b33fd191cefaddcebd87" %}
[洞察](/technical-library/zh/shang-ye-ban-fu-wu/quality-management-explainer/insights.md)
{% endcontent-ref %}

{% content-ref url="/pages/2105e2e0d0bb6ac4c7738f7a727373ba4ac5c32d" %}
[绩效管理工具](/technical-library/zh/shang-ye-ban-fu-wu/quality-management-explainer/performance-management-tools.md)
{% endcontent-ref %}

{% content-ref url="/pages/e852f6c036b7ddcbf18cb31c185bbb98b8589c45" %}
[账户管理](/technical-library/zh/shang-ye-ban-fu-wu/quality-management-explainer/account-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/04d7b94f16c76f55e9f4f35cc97dfd34056bedc5" %}
[限制](/technical-library/zh/shang-ye-ban-fu-wu/quality-management-explainer/limitations.md)
{% endcontent-ref %}

{% content-ref url="/pages/80b430586d723626a33ee877dcc860cc944f0bf0" %}
[专家洞察](/technical-library/zh/shang-ye-ban-fu-wu/quality-management-explainer/expert-insights.md)
{% endcontent-ref %}


---

# Agent Instructions
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