> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md).

# Zoom 呼叫中心报表和实时分析

{% hint style="info" %}
**注意**

请参阅 [分析和报告](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md) 用于补充信息的部分。
{% endhint %}

### 关于看板的特别说明

看板是提供关键呼叫中心绩效指标实时更新的数字显示屏，例如呼叫量、等待时间和客服可用性。看板可以让主管和客服清晰了解中心的状态和整体表现，而且通常会公开展示，方便整个团队轻松监控。

鉴于看板在支持运营感知方面发挥的重要角色，本节旨在重点介绍 [实时看板](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md#wallboards) 作为“报告和实时分析”部分中的一项重要功能/特性。

有关以下内容的更多信息，请参阅 Zoom 的支持中心 [自定义看板](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0059227).

{% hint style="info" %}
**注意**\
看板需要身份验证才能访问并使用动态链接，因此 URL 会定期变更。
{% endhint %}

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXd4_iiO65H63JU9W0wpkdQM58peUOEpjAkZbQLAKHS7N71r6IhK-eYT50KEx5w-kwkseFcJooSOP4dfHuYGnRyAkbj6uuFVVS3FzYWQpSpagpJ4aEvC7hPF2X7PQ7nIyUp2INSo?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdDD3l2a8B92k5XSfwY76aMUOnUQOHrhzyu2iMe5zBCCxWtoelrpWZ4pC2PzVkLFqEojTjN796_2OnEbdIy4_GtF1ymovDVjR25N1Kd3XJdxfK2buGEWFV-AZwEr1K8d74wXHw2yA?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>


---

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