> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience.md).

# 主管体验

本节概述了 Zoom 呼叫中心、Zoom 劳动力管理和 Zoom 质量管理中的主管体验。阅读完本节后，您应熟悉使用这些产品所依赖的常用工具和功能。

### 使用 Zoom Workplace 应用

与坐席类似，要在 Zoom Workplace 应用中使用 Zoom 呼叫中心，主管必须 [开始工作会议](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md#beginning-a-work-session)。然后，主管可以切换到自定义状态，以避免“未就绪”状态的指标失真。

{% content-ref url="/pages/54db48e3c017f03caf546d46eff171a21782a392" %}
[通话监控](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience/call-monitoring.md)
{% endcontent-ref %}

{% content-ref url="/pages/a6b6a53e0a32d13c8dac85adc640afa3292bdeb1" %}
[Zoom 劳动力管理](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/2ea3a504d2f0384d61bf00f78d92e1a6487632a6" %}
[Zoom 质量管理](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-quality-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/a4d5c32dd11b935ac63688e0e3683f369c55105a" %}
[Zoom 呼叫中心报表和实时分析](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/supervisor-experience/zoom-contact-center-reporting-and-real-time-analytics.md)
{% endcontent-ref %}


---

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