> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md).

# 旧版 Zoom 呼叫中心仪表板

Zoom 呼叫中心 仪表板，作为以下内容的一个子部分 [该仪表板](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0061622)，为账户管理员和具有足够角色权限的授权用户提供对 Zoom 呼叫中心语音和视频互动洞察数据及分析的访问权限。以下两个部分概述了仪表板中语音和视频渠道可用的数据。

{% hint style="danger" %}
此内容仅适用于以下账户： **尚未** 从旧版 Zoom 呼叫中心报告迁移到 [CX 分析](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md) 框架。
{% endhint %}

### 语音呼叫

该 **语音呼叫** 选项卡通过将平均意见分数（MOS）作为主要测量工具，提供有关语音交互质量的详细洞察。该分数以 1 到 5 的等级评估呼叫质量，其中 1 表示不可接受的语音质量，5 表示最佳可能质量，相当于直接在某人耳边说话。除 MOS 外，该选项卡还提供指定时间范围内的呼叫总数、按地区划分的呼叫质量、设备使用情况和音频编解码器等进一步洞察，并包含低质量呼叫列表。仪表板通常以 3.5 的标准 MOS 作为基准，3.5 或更高的分数表示质量良好，低于 3.5 的分数表示质量较差。在出现低质量呼叫时，查看者可以下钻并查看特定呼叫的服务质量（QoS）报告，以获取更多详情。

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcH32wKhLbV-fjAmQc2OruvVwE_ipcF6Q1n4Umkd0swtfv1l7Jega_YNxMwZNPC_fUnJGWIR2Rh1rsQvaSbSqffZ-B7bB8fyGLunlVdfhtviW0poxb7FPx-EGrarZfZNfsQ9Ae0Eg?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdoiMN3lwn2s_6MrP69CQ7nSCxdy0vci6Kr7OY574efkXECevuUkTXsEVCWr1c38S6whK6nKYMoBX7EVbC7JWBAmX39dn9PDs9RdG4Cg6szx2reSyQsTcbYXBsUcp-GKoBpk4fu?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>

### 视频呼叫

该 **视频呼叫** 选项卡提供有关视频交互质量的洞察，涵盖平均延迟、抖动和丢包等典型呼叫指标，此外还包括一个显示存在明显性能问题的低质量呼叫列表。

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXeihoFEaUGjLkoYGtIA083jqjKGmzbS7kOVqvwbaPjsWu9ak7cXg4Fl_vzfjs8cSLlPSJg0jiTUc7ggmTyaSHWaYgR3OiJU_QIZ3r-PZyftDWZ2ArCorigwBFdsZKkvwYfzh4GJJw?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdf8itsF5Pjcntci3WCyEEwnjXabr5xINEgRINJq5y0YEgNGjznUpfO0VjSHTy6u60aq6F7JLAC8Bd5QEFWcByzwjElFwNbLVhUvUIKW6ea3NDfneVpwnUSx_X-weQrUvrPg9pdnw?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>


---

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