> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md).

# 旧版 Zoom 呼叫中心实时报告

以下实时报告为 Zoom 呼叫中心的坐席、主管和账户管理员提供实时详情；但是，如果使用自定义角色，报告可用性可能会受到用户角色权限的影响。

{% hint style="danger" %}
此内容仅适用于以下账户 **尚未** 从旧版 Zoom 呼叫中心报告迁移到 [CX 分析](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md) 框架。
{% endhint %}

### 坐席报告

实时坐席报告允许管理员实时监控坐席信息，例如其可用状态和选择加入/退出设置。主管也可以访问这些数据，但仅限于其各自队列中的坐席。拥有相应权限的用户可以通过 Zoom Web门户 或 Zoom Workplace 桌面应用查看此信息，这两个平台提供相同的详情。

有关以下内容的更多信息，请参阅 Zoom 的支持中心： [实时坐席报告](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0061938).

### 队列分析报告

实时队列分析报告允许账户管理员和主管通过动态实时仪表板跟踪参与情况、队列和坐席活动。该报告可全面查看所有已配置的联系渠道，并提供特定渠道和队列的详细洞察，包括坐席可用性和选择加入/退出状态。授权用户可以通过 Zoom Web门户 或 Zoom Workplace 桌面应用访问这些数据，两个平台提供相同信息。

有关以下内容的更多信息（包括明细），请参阅 Zoom 的支持中心： [实时队列分析](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0058012) 报告。

### 看板

Zoom 呼叫中心提供可自定义的看板，允许主管、管理员和授权坐席监控并可视化呼叫中心内的关键绩效指标和运营数据。借助灵活的界面，您可以选择并排列符合需求的小组件，这些看板可即时访问呼叫量、等待时间、平均处理时间和坐席表现等关键信息。看板显示过去 24 小时的实时数据，还可以通过 Zoom Rooms 数字标牌展示，从而进一步提升可见性和无障碍访问。

有关以下内容的更多信息，请参阅 Zoom 的支持中心： [自定义 Zoom 呼叫中心看板](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0059227) 以及 [Zoom 呼叫中心指标术语表](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0061948).


---

# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md?ask=<question>&goal=<endgoal>
```

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