> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md).

# 旧版 Zoom 呼叫中心实时报表

以下实时报告为 Zoom 呼叫中心坐席、主管和账户管理员提供实时详情；但是，如果使用自定义角色，报告可用性可能会受到用户角色权限的影响。

{% hint style="danger" %}
此内容仅适用于账户 **尚未** 已从旧版 Zoom 呼叫中心报表迁移到 [CX 分析](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md) 框架。
{% endhint %}

### 坐席报告

实时坐席报告使管理员能够实时监控坐席信息，例如其可用状态以及加入/退出设置。主管也可以访问这些数据，但仅限于其各自队列中的坐席。具有相应权限的人员可以通过 Zoom Web门户 或 Zoom Workplace  桌面应用访问此信息，这两个平台提供相同的详细信息。

有关更多信息，请参阅 Zoom 的支持中心，了解 [实时坐席报告](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0061938).

### 队列分析报告

实时队列分析报告使账户管理员和主管能够通过动态实时仪表板跟踪互动、队列和坐席活动。该报告提供对所有已配置联络渠道的全面视图，以及对特定渠道和队列的详细洞察，包括坐席可用性和加入/退出状态。授权用户可通过 Zoom Web门户 或 Zoom Workplace  桌面应用访问这些数据，这两个平台提供相同的信息。

有关更多信息，包括逐项明细，请参阅 Zoom 的支持中心中的 [实时队列分析](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0058012) 报告。

### 看板

Zoom 呼叫中心提供可自定义的看板，允许主管、管理员和经过授权的坐席监控并可视化呼叫中心内的关键绩效指标和运营数据。借助灵活的界面，您可以选择并排列适合自己需求的小组件，这些看板可即时访问呼叫量、等待时间、平均处理时长和坐席绩效等关键信息。看板显示过去 24 小时的实时数据，还可通过 Zoom Rooms 数字标牌进行展示，从而进一步提高可见性和无障碍访问。

有关更多信息，请参阅 Zoom 的支持中心 [自定义 Zoom 呼叫中心看板](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0059227) 以及 [Zoom 呼叫中心指标词汇表](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0061948).


---

# Agent Instructions
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## Querying This Documentation
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Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
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