> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md).

# 分析和报表

本节概述了 Zoom 呼叫中心、Zoom 劳动力管理、Zoom 质量管理和 Zoom Virtual Agent 中可在线使用的报告功能。

其中一些报告也可原生在线提供 [在 Zoom 工作区应用中](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0063777).

{% content-ref url="/pages/676714a5a7685e2aa5dcaeac795b23f1ae8f6713" %}
[CX 分析](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/cx-analytics.md)
{% endcontent-ref %}

{% content-ref url="/pages/e3a3854dd57d74873d700e9780a4f507d0fafe4e" %}
[旧版 Zoom 呼叫中心账户级报表](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/account-level-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/a37cc123914fb5b1829a366470d0250b8c5648cc" %}
[旧版 Zoom 呼叫中心实时报表](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/real-time-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/0c2deb333fe91373979a10d14c435d36b28216bb" %}
[旧版 Zoom 呼叫中心历史报表](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/historical-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/da26af33d2ebb6a3e55af2a40f3787cf4e3ba7fd" %}
[旧版 Zoom 呼叫中心仪表板](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/the-zoom-contact-center-dashboard.md)
{% endcontent-ref %}

{% content-ref url="/pages/a344fd11961cd0cc240664cf60ef95a318484705" %}
[Zoom 劳动力管理报表](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-workforce-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/838d58f0620036db376d92f592abadbcbcd1be80" %}
[Zoom 质量管理报表](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-quality-management-reports.md)
{% endcontent-ref %}

{% content-ref url="/pages/7c55731456e2e3e87ba452f13a053734356d04fc" %}
[Zoom Virtual Agent 报表](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting/zoom-virtual-agent-reports.md)
{% endcontent-ref %}


---

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