> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md).

# Zoom 劳动力管理

本节简要概述了 Zoom 劳动力管理中的坐席体验。

{% hint style="info" %}
**注意**\
本节假定用户已分配 Zoom 劳动力管理许可证，并且该产品已在账户中完成完整配置，包括 Forecasts、安排/定时发送、Activities、Shifts 等关键功能。本节所述流程并不详尽，旨在帮助读者总体了解日常使用该产品的方式。若有疑问，建议读者参考 [Zoom 劳动力管理说明部分](/technical-library/zh/shang-ye-ban-fu-wu/zoom-workforce-management.md) 以获取该产品及其基本组件的全面概览，或联系其 Zoom 账户团队了解更多信息。
{% endhint %}

### 查看安排/定时发送

在 Web 门户中，Zoom 劳动力管理坐席可以查看其已发布的安排/定时发送，包括在其班次期间已安排/定时发送的活动。如果获得授权，坐席还可以使用此屏幕查看同一安排群组中其他坐席的安排/定时发送。

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfCekZ-2MnQNHfiUPr6YUMKn9LyhNJWe_jMCblkzjOt8kIOlSzSr3hiNYe1XhFtgKxNga1Z7RBkBSHb2KIfF09kcgdA9NJzg5E0g4Jbpnq5qUoPRBI0Dnbh-S1sGujMKbSbyVRTAw?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>

### 安排/定时发送更改请求

如果获得授权，坐席可以请求添加、更改或删除其安排/定时发送中的已安排/定时发送活动，或某项活动的开始/结束时间。这使坐席能够灵活地在发生 事件 & 活动 &直播 等意外情况时请求临时更改其安排/定时发送，或者将休息调整到其他时间。如果由主管批准，系统会自动将修改后的活动应用到用户的安排/定时发送中。

更多信息，请参阅 Zoom 支持中心中的 [请求更改安排/定时发送或休假](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0073800).

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcpUYg8ltEhIwmjkGCxeI9BmJZEPxS7IQYu7niGViJcjH--l6K5yPO9oJ6lsnJiDv1XmhC3ilUO8cgq8fmYIjF8LK_f6GZQKwkcRMnlPqkXluXSebYb20C3qRIE0wcGb-MgMhE_?key=KRgQ_4ail54dHZXUquLpIw" alt="" width="375"><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXd-grUfw4-HGZnsWD0MSPppdIu2IHnAmJknXWpdID4Kz8wHXz4RfAbx4xXItnL__774joAXRaZ6kw5POCwPntWlCxc3RfT_SuIiyQUnS2awY_hpxSZPJvmWifV0OKmDLDlzz_6NxA?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>

#### <mark style="color:蓝色;">休假请求</mark>

与安排/定时发送更改请求类似，坐席可以使用 Zoom 劳动力管理 Web 门户申请休假。如果由主管批准，系统会自动将相关的离岗活动应用到用户的安排/定时发送中。

更多信息，请参阅 Zoom 支持中心中的 [请求更改安排/定时发送或休假](https://support.zoom.com/hc/en/article?id=zm_kb\&sysparm_article=KB0073800).

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXd8bntsTCHxe30UGvIo12xbWORh6MrfTVXj0XjwAv6gL9WzBigkpfd4_UI38PqJ4JjU7jppaTah2knqqfdnHUxbwH912fiyjNAvftzySkTTzRweUSU2HZxi4dVEaz2dIirUs9B0gQ?key=KRgQ_4ail54dHZXUquLpIw" alt="" width="375"><figcaption></figcaption></figure>


---

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