> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md).

# Zoom 质量管理

本节概述了 Zoom Quality Management 中的坐席体验。

{% hint style="info" %}
**注意**\
本节假定坐席已分配 Zoom Quality Management 许可证。如有疑问，建议读者参阅 [Zoom Quality Management 说明](/technical-library/zh/shang-ye-ban-fu-wu/zoom-quality-management/quality-management-explainer.md) 以获取该产品及其基本组成部分的全面概述，或者联系他们的 Zoom 账户团队以了解更多信息。
{% endhint %}

### 评估通知

根据账户设置，当主管评估某次互动时，坐席可能会收到电子邮件通知，并可选择要求坐席确认或仅通知他们。

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXcDdifJSpHCYbdLCZVjGmAW4OTHaeVL5peKg1UycVsDEzsXsxqU-MgCrNa0Z3G2ZBJHpt1mFaYYuV7-XY72QqxLKG0HdIk3N6qguh_ZkperhxnzewrxJfVW0zKaMfT40RwLYoZU8w?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfG86i-ZV3olukNsw5OhBSMTYMsubBwHWJyuDRUXstB7V-SEZNyglyiqVXm8RTEOkSE0wcnE_epTl_n-2FUpmrhwoA13nsDLMGdkzIpqyXWfsFGxlykCK2xMKqtagMCTQGTAhAN?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>

### 回应评估

收到评估后，用户可以查看其中的反馈并进行反思，也可以选择确认或对该评估提出异议。

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXd7p86gZ-dAA7m1z-ARZpAmgaI63kKmn6hUQqIMlKOUoTdS6QAG6uVQHtjx5oR_TOPTzFt8-7bxN-Q3b5_cyj3_7lh9_AEzn7XnarHkn6iOypWh_QJGg0n7SdqhqGmI25npDQpkUA?key=KRgQ_4ail54dHZXUquLpIw" alt=""><figcaption></figcaption></figure>

如果对评估提出异议，评估者将收到一条电子邮件通知，并有机会通过重新评估该互动或重申分数来回应坐席的反馈。

### 分析和报告

请参阅 [分析和报告](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/analytics-and-reporting.md) 部分。

### Auto QM：坐席工作流

Zoom AI Companion 会自动生成坐席互动的评估分数和反馈，这些内容可在 **我的评估** 仪表板。

坐席功能包括以下选项：

* 查看最近互动中的 AI 生成评估
* 识别 AI 标记的绩效问题
* 回应或确认评估
* 按类型筛选评估（手动、AI 评估）

可在以下位置找到 Auto QM **坐席工作区 > 我的评估 > 评估类型：AI 评估**.

![坐席视图：一份 AI 生成的评估，包含分数和细分明细](/files/b35ff7e850e21ec2401b5fe797184155e53f7747)


---

# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md?ask=<question>&goal=<endgoal>
```

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