> For the complete documentation index, see [llms.txt](https://library.zoom.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://library.zoom.com/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience.md).

# 坐席体验

本节概述了用户在开始使用并熟悉 Zoom 呼叫中心、Zoom 劳动力管理、Zoom 质量管理、Zoom AI 专家辅助、Zoom Web门户以及 Zoom Workplace 应用时的用户体验。阅读本节后，您可以预期会熟悉应用内和基于 Web 的常用设置和功能，这些内容是作为座席使用 Zoom 呼叫中心及其附加组件的核心。

{% content-ref url="/pages/44162576a2e77501f64ce5f297822858da14363d" %}
[使用 Zoom Workplace 应用](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/using-the-zoom-workplace-app.md)
{% endcontent-ref %}

{% content-ref url="/pages/12574114e0b5b0529d81ba9feeba63d56f53c704" %}
[互动处理](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/engagement-handling.md)
{% endcontent-ref %}

{% content-ref url="/pages/52bbcdb424dd8d6dd7717898847b277111446100" %}
[Zoom AI 功能](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-ai-companion-engagement-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/3cab03b72e0bbfeb90a64a1964bed508427c31bb" %}
[AI Expert Assist 功能](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/ai-expert-assist-features.md)
{% endcontent-ref %}

{% content-ref url="/pages/05edc17ba2036c73d379e4f741bf359e5a85a6d6" %}
[Zoom 劳动力管理](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-workforce-management.md)
{% endcontent-ref %}

{% content-ref url="/pages/7bf74a9015fea6c30acacf8ad2d82e498432b190" %}
[Zoom 质量管理](/technical-library/zh/shang-ye-ban-fu-wu/zoom-contact-center/zoom-customer-experience/agent-experience/zoom-quality-management.md)
{% endcontent-ref %}


---

# Agent Instructions
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